Jerlyn Acaba Email & Phone Number

-Monitor and evaluate the effectiveness of ESL programs through feedback, assessments, and observations.-Implement changes or improvements based on evaluation results.-Recruit, train, and supervise ESL teachers and support staff.-Provide ongoing professional development opportunities for teachers.-Design and implement ESL programs that meet the needs of diverse student populations.-Allocate resources such as textbooks, digital tools, and classroom materials effectively.

Malaysia

-Manage and grow social media profiles across platforms (e.g., Facebook, Instagram, LinkedIn, Twitter).-Create engaging content, run ad campaigns, and monitor analytics.-Develop and manage email marketing campaigns to nurture leads and engage customers.-Segment email lists and personalize messaging for better conversion rates.-Work with designers, content creators, and other marketing team members to ensure cohesive campaigns.

Australia

-Act as the main point of contact for customers regarding shipping, delivery, and order status.-Address inquiries, complaints, and requests from customers in a timely and professional manner.-Process customer orders, ensuring accuracy and timely entry into the logistics management system.-Monitor and track shipments to ensure they are delivered as scheduled.-Provide customers with updates on the status of their shipments and resolve any issues that arise during transit.-Handle and resolve issues related to lost, delayed, or damaged shipments.-Ensure a high level of customer satisfaction by providing excellent service and maintaining positive relationships with clients.

Anaheim, California, United States

1. AIR QUEUE MANAGEMENT - QUALITY CHECKER- Handles four different brands which offer tour packages across South Pacific, Europe, Asia, Canada, and the US. Those brands are Trafalgar Vacations, Insight Vacations, Cost Saver, Luxury Gold, Contiki Vacations and Brendan Travel.- Duties include checking all the necessary information specifically the air and those transfers in each tour prior to delivering the actual documents to the client.- Issuing an Australian tourist visa using the Amadeus system. 2. Process Trainer- My primary role was to Learn, Understand and Train the new hires, and support Operations processing groups in training and process updates. - Identify and assess training needs to determine gaps for further improvement on trainees, training materials and curriculum to better increase product knowledge and capabilities.- Develop and maintain a curriculum of training materials, provide feedback/coaching on the progress of associates and setting a positive example through performance leadership.

United States

1. Conduct Training Sessions:Design and deliver training for new and existing staff on using the Sabre tool.2. Customize Training Programs:Tailor training to specific roles and adapt content to reflect the company's processes.3. Provide Hands-On Practice:Facilitate practical sessions for trainees to apply Sabre skills in simulated scenarios.4. Monitor Progress:Assess and provide feedback to trainees, offering additional support as needed.5. Stay Updated on Sabre:Stay current with Sabre updates, incorporating new features into training materials.

Ontario, Canada

1.Customer Service Executive-Arranges reservations and routing for passengers at request- Discuss client travel requirements and advise on suitable options- Plans route and computes ticket cost, using schedules, rate books, and computer.- Make travel, accommodation, and related bookings- Collect payments and maintain records of transactions- Assist with changes or cancellations to travel arrangements.- Arrange schedule changes or irregular operations incurred by airlines to provide convenient flights to customers.- Coordinates with supplier – airline, hotel property, and car vendor for resolutions to customer’s concerns.2. Air Fulfillment and Ticketing-Provide support to the in-house Global Ticketing Platform as well as being a subject matter expert to drive the definition of manual process for PNRs that fall out of automation (a.k.a. Ticket Reject). -Process transactions for inbound and outbound voice support for airline schedule changes, including resulting ticket exchange and/or refund transactions.3. Flex Trainer-Handling Nesting classes and guiding them with the processes.-Facilitating travel-related updates to the new hires.

Computer Programming

Cosmetology/Cosmetologist, General