• Manage, process, and track customer diamond and gem orders to ensure accuracy and timely processing and arrival • Build and maintain external partner and vendor relationships • Assist with ordering, tracking, receiving, and processing diamonds and gem returns • Complete a high volume of data entry within a specified time frame, ensuring accuracy • Meet goals and targets as assigned by leadership • Communicate and work cross-functionally with other… Show more • Manage, process, and track customer diamond and gem orders to ensure accuracy and timely processing and arrival • Build and maintain external partner and vendor relationships • Assist with ordering, tracking, receiving, and processing diamonds and gem returns • Complete a high volume of data entry within a specified time frame, ensuring accuracy • Meet goals and targets as assigned by leadership • Communicate and work cross-functionally with other teams regarding customer timelines Show less

-Manage a portfolio of sellers with the goal of improving the seller operational experience-Ensure seller operational metrics are consistently met and partner with sellers to address gaps-Serve as an escalation point for all operations-related seller concerns and ensure they are addressed-Identify the drivers of key operational issues across sellers and develop improvement plans-Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor… Show more -Manage a portfolio of sellers with the goal of improving the seller operational experience-Ensure seller operational metrics are consistently met and partner with sellers to address gaps-Serve as an escalation point for all operations-related seller concerns and ensure they are addressed-Identify the drivers of key operational issues across sellers and develop improvement plans-Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations-Educate sellers on operations best practices, Shopee policies, guidelines and processes Show less

- Process after sales account - Assist the client as soon as the deal is closed and the sale is made.- Customer service - Assist the client whenever they have inquiries on their contract or account, this also involves client facingAnalyzation of account - We should know the history of the account- Processing of request - process the request of the clients like inclusion/exclusion of name on the contract, reduction/waiving of interest incurred by the client.