Experienced Account Coordinator with a demonstrated history of working in the real estate industry. Strong after-sales professional skilled in Negotiation, Microsoft Excel, Customer Service, Microsoft Word, and Data Entry.
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Operations AssociateBrilliant Earth Aug 2024 - Present -
Operations Assistant - Order ApprovalBrilliant Earth Jan 2023 - Aug 2024San Francisco, California, United States• Manage, process, and track customer diamond and gem orders to ensure accuracy and timely processing and arrival • Build and maintain external partner and vendor relationships • Assist with ordering, tracking, receiving, and processing diamonds and gem returns • Complete a high volume of data entry within a specified time frame, ensuring accuracy • Meet goals and targets as assigned by leadership • Communicate and work cross-functionally with other… Show more • Manage, process, and track customer diamond and gem orders to ensure accuracy and timely processing and arrival • Build and maintain external partner and vendor relationships • Assist with ordering, tracking, receiving, and processing diamonds and gem returns • Complete a high volume of data entry within a specified time frame, ensuring accuracy • Meet goals and targets as assigned by leadership • Communicate and work cross-functionally with other teams regarding customer timelines Show less -
Seller Operations ManagerShopee Jun 2020 - Jan 2023Philippines-Manage a portfolio of sellers with the goal of improving the seller operational experience-Ensure seller operational metrics are consistently met and partner with sellers to address gaps-Serve as an escalation point for all operations-related seller concerns and ensure they are addressed-Identify the drivers of key operational issues across sellers and develop improvement plans-Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor… Show more -Manage a portfolio of sellers with the goal of improving the seller operational experience-Ensure seller operational metrics are consistently met and partner with sellers to address gaps-Serve as an escalation point for all operations-related seller concerns and ensure they are addressed-Identify the drivers of key operational issues across sellers and develop improvement plans-Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations-Educate sellers on operations best practices, Shopee policies, guidelines and processes Show less -
Account OfficerWee Community Developers Inc. Sep 2019 - Apr 2020Philippines
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Account CoordinatorGreenfield Development Corporation Sep 2015 - Sep 2019Mandaluyong, National Capital Region, Philippines- Process after sales account - Assist the client as soon as the deal is closed and the sale is made.- Customer service - Assist the client whenever they have inquiries on their contract or account, this also involves client facingAnalyzation of account - We should know the history of the account- Processing of request - process the request of the clients like inclusion/exclusion of name on the contract, reduction/waiving of interest incurred by the client. -
Data AnalystAccenture Aug 2014 - May 2015
Ma. Jermae Reyes Education Details
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Asian Studies/Civilization -
Asian Studies
Frequently Asked Questions about Ma. Jermae Reyes
What company does Ma. Jermae Reyes work for?
Ma. Jermae Reyes works for Brilliant Earth
What is Ma. Jermae Reyes's role at the current company?
Ma. Jermae Reyes's current role is Operations Associate - Order Approval.
What schools did Ma. Jermae Reyes attend?
Ma. Jermae Reyes attended University Of Santo Tomas, University Of Santo Tomas.
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