Jermaine Edwards

Jermaine Edwards Email and Phone Number

Teaching CEOs and Customer Leaders how to build organisations their customers never want to leave | Customer Strategist | Advisor | Author | International Speaker | Investor and CEO of Irreplaceable Advisory Group @ Jermaine Edwards
Jermaine Edwards's Location
Columbia, South Carolina, United States, United States
Jermaine Edwards's Contact Details

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About Jermaine Edwards

If you want more of your existing customers paying, staying, engaging and partnering with you at greater levels…1️⃣Don’t focus on selling more - focus on higher value conversations 2️⃣Don’t focus on customer scores - focus on moving customer behaviour 3️⃣Don’t focus on departments - focus on a system that organizes and reproduces results Why do I believe this? After founding six companies, two decades in sales, working on 150 growth projects across 25+ countries and 40 industries with small business groups and large organizations like Dell Technologies, London Business School, GE, and more. I’ve seen what it looks like to grow, fail, learn, and win with your customers in small and large companies.What I do?Today, I help B2B owners and leaders in highly competitive markets, and complex service industries build businesses where their best customers are eager to pay them more, engage longer, and partner on bigger projects. Since 2016 my clients have delivered [over quarter billion in value, avg 30% YoY, Avg retention 94%]What I believe!I believe your existing customers are the key to accelerated growth in your business. I want to show you how you can gain this advantage through the power of customer systems. 1️⃣ For regular updates and insights. #Hit the follow icon 🔔 to stay notified whenever new content is posted. High-performing rep or new customer leader who wants to grow2️⃣Join the FREE - Customer Coffee Hour Community Access exclusive resources and participate in weekly conversations’ on latest customer topics. https://coffeehour.jermaineedwards.com/book-place-on-cch Business Owner or head of customer/Commercial growth3️⃣Join the customer systems mailing listhttps://customersystems.jermaineedwards.com/cs-mailing-listSee more @jermaineedwards.com

Jermaine Edwards's Current Company Details
Jermaine Edwards

Jermaine Edwards

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Teaching CEOs and Customer Leaders how to build organisations their customers never want to leave | Customer Strategist | Advisor | Author | International Speaker | Investor and CEO of Irreplaceable Advisory Group
Jermaine Edwards Work Experience Details
  • Jermaine Edwards
    B2B Customer Growth Strategist And Customer Systems Adviser
    Jermaine Edwards Feb 2016 - Present
    London, Gb
    “ I help unlock new and consistent growth opportunities within your existing customer base.”Proven growth strategist with a discipline for execution and customer centered growth design. On a mission to help B2B businesses doing 5-100 million in revenue become true partners to their existing customers.I teach customer focused B2B small business owners and their leadership the new model to operationalise customer revenue and reputation growth in their business. Where most seek to retain customers this just isn't enough. We don't just want our customers to be compelled to stay, we want to create an environment where they say they 'never want to leave'. Without an effectively working system you can trust to deliver to create this environment. You will struggle to generate repeatable customer results and you will be constantly under the pressure of new sales generation. I care about the Small business owner and leadership teams that serve customers because I am an Owner and I spent 15 years serving in various sales and customer leadership roles serving hundreds of team members and customers. Everywhere I went I saw flaws in the way we chose to engage our customers. This restricted our ability to become great, put jobs at risk and limited the impact we could make on our customers. Today my mission is to create 10 thousand world changing customer centred leaders by 2030.I look forward to working with youJermaine
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  • Irreplaceable Advisory Group - Ia Group
    Founder And Now [Group Advisor]
    Irreplaceable Advisory Group - Ia Group Jan 2017 - Present
    Walton-On-Thames, England, Gb
    The Irreplaceable Advisory Group is going through a massive change Watch this space for the relaunch and new value in 2025 - renewed leadership and partnerships as Customer Intelligence SolutionsPREVIOUS RESPONSIBILITIES:As Chief Growth Advisor I - Connecting partners and customers to create transformational programs.- Led P&L insights growth strategy sessions for the group board of 30 companies.- Recruited and led talent across all business functions.- Delivered leadership talks on industry-specific customer growth topics.- Consulted on, developed and led CX and customer growth projects with global companies like TechData, Interswitch and IntelKey highlight Achievements at IAG:- Increased sales by an average of 46% over two consecutive years for a small business group.- Facilitated over 75 successful co-creation projects with partners and customers.- Led transformation workshops for 900+ leaders.Find out more @ www.theiadvisorygroup.com
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  • Word On The Curb
    Operations Advisor [Chair Of Board]
    Word On The Curb May 2023 - Present
    London, London, Gb
    There are only a few positions I take a year in an advisory capacity.I'm excited about this position and the outstanding work Word on the Curb is doing to change the game in connecting some of the biggest brands with diverse audiences.This is a team and leadership that not only care deeply about their work but advocate for those that tend to be unseen.Word on the Curb is...- An award-winning 360 audience engagement agency specialising in keeping brands relevant with young and diverse audiences - Through the delivery of immersive, cultural insight methodologies and gamified social media content production. - Some of their clients include: The Open University, Adobe, Just Eat and a number of agencies across advertising and marketing including Omnicom Media Group, Mother London and Adam&Eve What's my role?Charing the board I've taken my expertise and resources in operations focused on the growth of the business through ops excellence, tools, systems approach to day-to-day running.Along with an amazing board Tom Rolt Andy Brown Claire QuansahWe can see the results shining through :)If you're a brand seeking to get real insights on how to connect to young and diverse audiences in the UK. Reach out to Word on the Curb
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  • Capella University
    Board Member
    Capella University May 2023 - Present
    Minneapolis, Mn, Us
    Capella's mission is to educate business, technology, and healthcare administration professionals in an innovative, online environment through competency-based education and empower learners to advance their careers and serve their organizations and communities.My board contributionTo support the Capella Mission through my expertise and back ground in starting, building and scaling education programmes. Bringing new perspective in areas of learner engagement and innovation to help prepare the workers of today and the future.
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  • Catalyst Care Group
    Clincian Centricity Director
    Catalyst Care Group Jul 2022 - Mar 2024
    Bristol, Gb
    Working with a company who cares deeply about its clients but especially about its Clinicians on the front lines serving some of the most vulnerable and in need. I'm honoured to be an active advisor and contributing member to the leadership family at Catalyst Care Group (CCG).My role is as and Advisor and non executive director is to support✅creating a company that clinicians never want to leave and consistently refer others to✅delivering high-level clinician experience and satisfaction ✅minimizing the total cost to service through continuous improvement of operational effectiveness, employee productivity and profitability✅define and own the clinician experience road map that delivers a competitive advantage to all CCG companies. ✅responsible to animate the clinician-centricity culture across all CCG companies through collaboration.
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  • City, University Of London
    Sme Recover & Grow Programme Course Director
    City, University Of London Oct 2020 - Jun 2023
    London, Gb
    'Recover & Grow' is a high-impact business support programme funded by the London Business Hub to help London SMEs grow in both technical competence and personal confidence to rebound swiftly from the economic shock posed by COVID-19. With Bayes Business School our objective is to help SME owners position their businesses for growth and, for those operating in sectors expected to sustain lasting damage, our mission is to equip them for survival.A growth role assigned for two years to improve growth results as a result of pandemic- Analyzed and identified key challenges, risks and opportunities with leadership- Identified SME business challenges to improve support of learning success.- Co lead steering committee to drive SME growth support and outperform engagement measures - Produced evaluation reports to illuminate findings, results and insights gathered from SME's.Key result: Achieved 96% engagement and completion rate of programme for 250 businesses which saved the business school 35K in incompletion resources.
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  • City, University Of London
    Visting Lecturer - Sme London Business Growth Accelerator (Gla & Newable)
    City, University Of London Feb 2020 - Sep 2022
    London, Gb
    This programme was co -developed with the Bayes the Executive Education. This was in partnership with the GLA’s London Growth Hub and Newable, whose mission is to unleash the extraordinary potential of British businesses.My responsibility was as a strategic growth advisor and facilitator to SME businesses from a variety of industries including ✅FMCG, ✅Manufacturing, ✅Retail ✅technology and ✅healthcare. The aim was to increase the capability, clarity and confidence of each business owner in knowing how to drive growth and navigate new complexity and demanding markets around the globe. Key result: Successfully trained over 40 business owners and 32 out of 40 businesses achieve their personal business objectives within 8 months of the programme
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  • Zephyr, An Informa Company
    Investor Experience Consultant For Informa'S Zephyr
    Zephyr, An Informa Company Jan 2022 - Dec 2022
    White Plains, New York, Us
    Supporting financial advisors in building, growing and scaling their customer impact through greater transformational engagement and powerful Zephyr technology
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  • Biilm International
    Coo/Cro (Acting Chairman June 2016)
    Biilm International Aug 2015 - Sep 2022
    Leading change on strategic vision of delivering life through leadership.Helping govern, support and advise on business strategy and growth.Liasion to Obama Foundation leadership change in West AfricaBiilm helps business leaders and organisations across UK disapora and across Africa discover a new way to lead that empowers and grows others.www.biilm.co.uk
  • Techpros.Io
    Co-Founder & Moderator
    Techpros.Io Jan 2018 - Jan 2022
    My role is in supporting, engaging and moderating our executive panel discussions so that we can deliver the right value and insight for our technology leaders community.TechPros.io is a platform for senior IT and Technology business professionals to participate in thought leadership, specifically on changing industry models which are disrupting the status quo. Accelerating digital transformation means it is easy to fall behind market demand. Keep abreast of new trends and opportunities by contributing to thought leadership sponsored by leading IT brands. Feature in eBooks and panel discussion videos shared amongst your professional community and learn how your peers are overcoming the same challenges. http://techpros.io/
  • Nigerian Investment Gateway
    Member Of Board And Partnerships Director
    Nigerian Investment Gateway Jan 2018 - Jan 2022
    Nigeria Investment Gateway is an organisation showcasing and promoting Nigeria as a prime destination for business and investment. Nigeria Investment Gateway have formed meaningful partnerships with stakeholders across the globe to provide a diverse range of services through the provision of targeted interventions which showcase Nigeria as the true financial giant of Africa whilst delivering additional investment and prosperity for the benefit of investors, the nation and its people. Nigeria Investment Gateway is also engaged in promoting Nigerian owed businesses to international investors whilst providing support that facilitates growth, stability and increased exportation.http://www.nigeriainvestmentgateway.net/
  • Quantum Business Growth
    Co-Founder
    Quantum Business Growth Apr 2017 - Sep 2020
    There is problem that continues to impact the success and livelihood of communities, employment and success in the UK. It’s the phenomenal failure of small business and startups in the UK. A recent study of 14,000 UK companies found that almost every startup that fails lacks one or more of these five competencies.*Marketing*Finance*Sales*Mindset*LeadershipWithin every one of these five areas is a minefield where startups go wrong over and over again. Without mentorship and experienced support most business owners miss crucial opportunities and are unaware of the many dangers that can sink an otherwise good business. We’ve built the only fully virtual coaching and mentoring platform to help organisations thrive in all critical five areas of their business. If you’re a startup ready for growth and you want to make sure you have the absolute biggest chance to thrive in the future, get in touch today to see if this programme will fit your business.Get in touch at www.qbgrowth.com
  • Unbeatable Strategies
    Linkedin Unbeatable Strategies Coach (Ip Rights Sale)
    Unbeatable Strategies Oct 2016 - Aug 2019
    There are only three reasons why most professionals on LinkedIn fail to get the consistent and repeatable results they want on LinkedIn.ONE: No clearly defined goalsTWO: No specific strategy to achieve the goalTHREE: No intentional practice to repeat resultsIf that's you, don't worry. It was me as well. In fact I've now spent over $10,000 on my own LinkedIn education. Failures and all to bring you what I now call the five unbeatable strategies.This is the actual knowledge of the psychology, platform and process that you need to know to leverage and achieve the results you want from LinkedIn. When the automation fails or LinkedIn changes it's algorithm you need a stable unchanging base and principles you can rely on.I help key account mangers, sales teams, consultants and B2B businesses turn LinkedIn into a genuine platform for consistent sales and relationship results they can replicate. Check out the PowerPoint below and get in touch www.jermaineedwards.com/linkedin-masterclass-workshop/
  • Abb
    Interim Head Of Revenue Strategy
    Abb Jan 2017 - Aug 2018
    Supported revenue growth and advisory of customer strategy to division of 400 in Europeled a commercial turnaround for a division which led to 58% growth (from $39 million to $62 million) in 15 months and a new commercial and people development system to continue to exceed targets.
  • Customer Growth Summit
    Founder (Company Sold)
    Customer Growth Summit Jul 2016 - Jan 2018
    NOW SOLD AND PART OF WBR GROUP: Customer Growth Summit is the only summit in the world designed to help sales leaders and B2B organizations like you create more meaningful, profitable and predictable sales and relationship growth from your customers.We help you do this by bringing together customer growth and relationship experts from around the world to help you turn your customer relationships into a strategic and profitable advantage. Learn how to create simple, innovative and results focused strategies that that could double you’re growth in the next 6-12 months. Book your ticket now at www.customergrowthsummit.com
  • Mpp International
    Co-Founder
    Mpp International Mar 2014 - Apr 2016
    MPP International - Medical Pharma Practitioners international is a fully managed specialist medical projects and events outsourcing company. We have specialist medical and pharma technicians, speakers and executives ready to support, fulfil and advise on full suite of medical and pharmaceutical topics, challenges for private, research, biotech, events and government institutions.
  • Speak First
    Senior Global Account Manager
    Speak First Jan 2013 - Dec 2015
    London, Gb
    Helping global companies discover and build learning solutions that drive intentional and measurable results for their people and business. Managing the growth and strategy of top global accounts and I also offer communication and sales based consultancy around critical learning areas creating compelling business cases that gets budgets approved.
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  • Speak First
    Head Of Global Sales
    Speak First Jun 2012 - Feb 2013
    London, Gb
    Supporting team in providing value, developing key strategies for attracting global companies and growing Speak First customer base and visibility across Europe
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  • Speak First
    Global Account Manager
    Speak First Feb 2008 - Jul 2012
    London, Gb
    Jermaine is the Global Account Manager at the international coaching and training company Speak First. He has the responsibiltiy of generating global sales which account for 60% of the companies revenue through managing, consulting and selling in professional development training and coaching solutions to SME’s, Blue Chip and Fortune 500 companies across 8 different industries.Jermaine is also responsible for the strategic sales and consulting approach to the key clients in the business.
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  • Speak First
    Senior Training Consultant
    Speak First 2008 - 2009
    London, Gb
    Working exclusively with global organisations in developing long term training program solutions that helped them achieve specific business outcomes. e.g. stronger sales performance or effective team leadership
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  • Corex Hardware
    Cso Sales Channel Advisor
    Corex Hardware Apr 2013 - Mar 2015
    Helped deliver the companies first wave of bespoke TV brackets and accessories into UK/Germany wholesale market with 4 established retail brands. Moving existing customers sales from £200K in sales to $2.5 million in 8 months. 10,000% growth. Invited to stay on as interim Exec member and given responsibility for 25 account reps across China and UK. Helping them 6X sales the following year to $15 million (500% growth).
  • Wbr
    Business Development Executive
    Wbr Feb 2007 - Feb 2008
    Sold conference packages to CEO’s and VP’s of Fortune 500 companies for major industry conferencesManaged client base of 75 international companies across the Finance, Pharmaceutical and Procurement industriesAnalysed market conditions within a team and developed sales strategies to attract new business, increasing potential revenue by 30% (£45,000) per industry eventSet up customer registrations for conferences and negotiated and managed all in-coming and outstanding payments
  • Haymarket Publishing
    Online And Digital Sales Executive
    Haymarket Publishing Jan 2006 - Feb 2007
    Twickenham, London, Gb
    Successfully ran the first online sales and marketing of a new online recruitment advertising portal for an established print magazine• Created successful campaign reports and proposals to existing and new customers that grew first year business sales by 11% (£26,000)• Successfully sold online recruitment advertisement to potential and existing clients and managed all online user functions making sure customer response time was within 30min• Managed client base of 80 Print and Packaging companies and presented weekly market share reports using SWOT analysis to promote product competitiveness and market competition awareness
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Jermaine Edwards Skills

Strategy Business Development Coaching Management Training Sales B2b New Business Development Sales Management Crm Business Strategy Public Speaking Negotiation Account Management Leadership Consulting Key Account Management Relationship Building Selling Leadership Development Performance Management Personal Development Strategic Sales International Sales Marketing Strategy Business To Business Customer Retention Entrepreneurship Executive Coaching Lead Generation Business Coaching Management Consulting Mentoring Direct Sales B2b Services Referral Generation Referrals Customer Acquisition Time Management Salesforce.com Selling Skills Diplomate Linkedinselling Salesleadership Customerretention Keyaccountmanagement Customergrowth Customerrelationships Accountmanagement Salesgrowth

Jermaine Edwards Education Details

  • Kingston University
    Kingston University
    Economics And German
  • University Of Liverpool
    University Of Liverpool
    Behavioral Sciences

Frequently Asked Questions about Jermaine Edwards

What company does Jermaine Edwards work for?

Jermaine Edwards works for Jermaine Edwards

What is Jermaine Edwards's role at the current company?

Jermaine Edwards's current role is Teaching CEOs and Customer Leaders how to build organisations their customers never want to leave | Customer Strategist | Advisor | Author | International Speaker | Investor and CEO of Irreplaceable Advisory Group.

What is Jermaine Edwards's email address?

Jermaine Edwards's email address is je****@****l.co.uk

What is Jermaine Edwards's direct phone number?

Jermaine Edwards's direct phone number is +120370*****

What schools did Jermaine Edwards attend?

Jermaine Edwards attended Kingston University, University Of Liverpool.

What are some of Jermaine Edwards's interests?

Jermaine Edwards has interest in Sales Strategy, Martial Arts, Key Account Management, Languages, Meeting Interesting People, Community Engagement, Connecting Training, Mentoring, Sales And Business Development, Influencing.

What skills is Jermaine Edwards known for?

Jermaine Edwards has skills like Strategy, Business Development, Coaching, Management, Training, Sales, B2b, New Business Development, Sales Management, Crm, Business Strategy, Public Speaking.

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