Jermaine Harmon Neblett Email & Phone Number

Texas, United States

Texas, United States

Houston, Texas, United States

• Managed and supported 88,000+ volunteers during the COVID-19 pandemic.• Responsible for oversight and management of the volunteer services department,a team of 21 employees ranging from floor reps to managers; also engages ahost of volunteers, individuals and groups regularly throughout the calendar year.• Plans, directs, and supervises the work of assigned staff; establishes trainingschedule for different levels of staff and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy.• Develop department vision, strategic planning, regularly review and update SOPs, establish clear guidelines for employees regarding performance and work expectations.• Provide performance evaluations, PIPs, general coaching to subordinate staff regularly and as needed. Implement motivational activities for employees to foster a positive work environment.• Stay up-to-date on local and national volunteerism trends and adjust programming as necessary.• Create and implement programming specific to Houston Food Bank need and volunteer department, such as theme nights and community partner events, lunch and learns, dedicated volunteer programs.• Initiate and sustain ongoing community and partner relationships through regular and consistent communication.• Analyzes and evaluates metrics and works with executive leadership to ensure objectives of the department; assumes responsibility for metrics presentations to CEO/President, board members, stakeholders, and various conferences.• Identify and cultivate volunteers (groups/ individuals) who have giving potential; strategize collaboratively with related departments for advancement.• Work closely with COO to build department budget and create attainable benchmarks for self and staff to meet based on established goals or needs of HFB.• Special duties or projects as assigned.

Houston, Texas

• Manages a team of 8; including 4 frontline staff members (with shared experience) and 4 case managers (housing, employment, education, wellness); also engages a host of volunteers, individuals and groups regularly throughout the calendar year. • Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy.• Monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies, procedures, and grant standards.• Conducts performance evaluations and makes salary and hiring/firing recommendations, both annually and on an as-needed basis via coaching and growth plans.• Provide ongoing staff development and training; schedules staff for required training, conducts regular staff meetings; including planning of the now annual YARC Staff Retreat.• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).• Prepares and maintains statistical records on all services provided for entire program as well as grant-share partner programs; compiles and prepares monthly statistical reports for board use and grant reporting; ensures the accuracy and completeness of the same. • Oversee the planning and implementation of the YARC programming schedule, community partner schedule, and activating/outing schedule, along with the Education Case Manager. • Create, prepare and facilitate presentations and conference breakout sessions about the YARC program to local, state and National agencies.• Manage hot food, snack and special occasion food menus; maintain program budget and review on a regular basis with Grants & Compliance department.

Houston, Texas

• Interview clients to assess current/ ongoing educational goals and explain available options on a consistent and unlimited basis for all clients enrolled in the program.• Establish unique comprehensive long-term program goals for program-eligible clients based on client expressed needs and goals, communicated in a way that is easily understood by client.• Enroll clients in GED, high school, college, trade school, and other programs to increase educational knowledge (following regional schedules). • Transport clients to various campuses, walk clients through enrollment processes, and provide school and other necessary supplies upon confirmed enrollment.• Expose clients to numerous and varied experiences via field trips on a monthly basis.• Create programming schedule to ensure client engagement across staff, including both original classes and utilizing a network of community partners. • Plans, coordinates, and facilitate life skills, art, writing/poetry and similar classes to assist clients in obtaining skills that will enable them to functionally cope with their environments; obtains speakers and workshop presenters as needed.• Respond to client need with a sense of urgency and immediacy.• Maintain up-to-date and accurate case notes • Prepare and facilitate presentations and conference breakout sessions about the YARC program to local, state and National agencies.• Special projects as assigned.

• Provide exceptional customer service and support to 118 nationwide affiliates. • Manage strategic, timely and impactful communication to ensure that affiliates are fully informed of national initiatives and program requirements and timelines. • Support and implement strategies to strengthen relationships between affiliates and communicate with them in a recurring fashion. • Serve as a programmatic and professional development resource. • Develop appropriate resources for affiliate development and enhancement. • Coordinate all logistics and organizational presence at national conferences; and facilitate workshops.• Organize all logistics, develop and compile content for professional development conferences. • Manage online presence and social networking resources.• Acquire proficiency with specialized software to provide technical assistance. • Route requests for program-specific materials and information to appropriate staff. • Provide connections and information needed to ensure success of affiliates. • Develop solid understanding of regional programs, initiatives, operational structure, history, and leadership. • Implement Alliance Strategic plan and ensure compliance across affiliate network. • Collect and organize affiliate data in specialized data management system. • Develop and provide training to new affiliate organizations. • Provide feedback on current affiliate initiatives and assist in developing new initiatives. • Support development of strategic alliances to advance organizational objectives. • Manage and collect all affiliate dues and program submission fees.

• Create literacy-based projects and lessons that support or mirror student academic growth.• Create a safe, nurturing and creative atmosphere.• Write lesson plans for classes, making adjustments for individual student needs.• Teach lessons in a way that fosters critical thinking and creativity.• Work with facility staff to ensure that students are well rounded.• Attend in-service training with Bronx Writers Corps as scheduled.• Weekly reports sent through email.

• Answers the phone and assists citizens with requests for emergency and non-emergency services for police, fire, sheriff and emergency medical service. • Directs citizen inquiries and non-emergency calls to the appropriate agency or organization.• Dispatches law enforcement, fire, rescue personnel, and notifies support and crisis personnel as needed using multi-channel radio system and computer aided dispatch system. • Requests and disseminates vehicle registration, driver’s license and criminal history information through the use of the Texas/National Computer System (TCIC/NCIC).• Obtains computer information and disseminates to law enforcement officials and investigators. Enters related information into the system.• Maintain confidentiality on all information processed in the work place.• Sends and receives teletype information to and from related agencies.• Maintains records of work performed.• Performs related duties as assigned.

Master Of Fine Arts (M.F.A.), Creative Writing

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities