Jermaine Harmon Neblett Email & Phone Number

Texas, United States

Texas, United States

Houston, Texas, United States

• Managed and supported 88,000+ volunteers during the COVID-19 pandemic.
• Responsible for oversight and management of the volunteer services department,a team of 21 employees ranging from floor reps to managers; also engages ahost of volunteers, individuals and groups regularly throughout.
• Plans, directs, and supervises the work of assigned staff; establishes trainingschedule for different levels of staff and instructs employees in the proper methods and procedures; monitors work in progress and upon.
• Develop department vision, strategic planning, regularly review and update SOPs, establish clear guidelines for employees regarding performance and work expectations.
• Provide performance evaluations, PIPs, general coaching to subordinate staff regularly and as needed. Implement motivational activities for employees to foster a positive work environment.
• Stay up-to-date on local and national volunteerism trends and adjust programming as necessary.

Houston, Texas

• Manages a team of 8; including 4 frontline staff members (with shared experience) and 4 case managers (housing, employment, education, wellness); also engages a host of volunteers, individuals and groups regularly.
• Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy.
• Monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies, procedures, and grant standards.
• Conducts performance evaluations and makes salary and hiring/firing recommendations, both annually and on an as-needed basis via coaching and growth plans.
• Provide ongoing staff development and training; schedules staff for required training, conducts regular staff meetings; including planning of the now annual YARC Staff Retreat.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).

Houston, Texas

• Interview clients to assess current/ ongoing educational goals and explain available options on a consistent and unlimited basis for all clients enrolled in the program.
• Establish unique comprehensive long-term program goals for program-eligible clients based on client expressed needs and goals, communicated in a way that is easily understood by client.
• Enroll clients in GED, high school, college, trade school, and other programs to increase educational knowledge (following regional schedules).
• Transport clients to various campuses, walk clients through enrollment processes, and provide school and other necessary supplies upon confirmed enrollment.
• Expose clients to numerous and varied experiences via field trips on a monthly basis.
• Create programming schedule to ensure client engagement across staff, including both original classes and utilizing a network of community partners.

• Provide exceptional customer service and support to 118 nationwide affiliates.
• Manage strategic, timely and impactful communication to ensure that affiliates are fully informed of national initiatives and program requirements and timelines.
• Support and implement strategies to strengthen relationships between affiliates and communicate with them in a recurring fashion.
• Serve as a programmatic and professional development resource.
• Develop appropriate resources for affiliate development and enhancement.
• Coordinate all logistics and organizational presence at national conferences; and facilitate workshops.

• Create literacy-based projects and lessons that support or mirror student academic growth.
• Create a safe, nurturing and creative atmosphere.
• Write lesson plans for classes, making adjustments for individual student needs.
• Teach lessons in a way that fosters critical thinking and creativity.
• Work with facility staff to ensure that students are well rounded.
• Attend in-service training with Bronx Writers Corps as scheduled.

• Answers the phone and assists citizens with requests for emergency and non-emergency services for police, fire, sheriff and emergency medical service.
• Directs citizen inquiries and non-emergency calls to the appropriate agency or organization.
• Dispatches law enforcement, fire, rescue personnel, and notifies support and crisis personnel as needed using multi-channel radio system and computer aided dispatch system.
• Requests and disseminates vehicle registration, driver’s license and criminal history information through the use of the Texas/National Computer System (TCIC/NCIC).
• Obtains computer information and disseminates to law enforcement officials and investigators. Enters related information into the system.
• Maintain confidentiality on all information processed in the work place.

Master Of Fine Arts (M.F.A.), Creative Writing

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities