Pei Ling Jermaine Lim Email & Phone Number

Singapore

Singapore

Singapore

• Proficiently designed and developed SQL-based dashboards in Microsoft Excel to provide real-time insights and interactive visualizations for key stakeholders in five countries.• Utilized Power Query to automate data extraction, transformation, and loading (ETL) processes, reducing manual effort and ensuring data accuracy.• Built and currently manage comprehensive business, laboratory operations, and HR dashboards, providing critical insights for strategic decision-making and optimizing organizational efficiency.• Conducted market research to identify trends, customer preferences, and potential growth opportunities for new products in the market.• Conducted data analysis to identify trends, anomalies, and opportunities for process optimization, contributing to data-driven decision-making. • Created automated reporting templates using Workiva to generate timely and accurate reports for the C-suite and stakeholders.• Conducted regular data audits and reconciliations to ensure data integrity and compliance with internal standards.• Assisted in troubleshooting data-related issues, providing timely resolutions and contributing to data system enhancements.• Led the data migration process, ensuring a smooth transition from the old system to Microsoft CRM, while maintaining data integrity and accuracy.• Provided training and support to team members on SQL, Excel, and reporting tools to enhance data literacy across the organization.• Developed and maintained a library of SQL queries to extract data from various databases, improving data accessibility and reducing reporting time.

Singapore

• Reviewed administrative SOPs and implemented continuous improvement solutions to post-sales processes within a timeframe of 4 months• Identified gap in processes and developed means to fill and bridge the gap• Oversaw the full spectrum of the post-sales administrative operations• Improved team overall efficiency, accuracy and quality of output• Reviewed and improved online customer interface that supports submission of documents and change requests• Designed and constructed an excel database with specified conditions to facilitate and plan CDA deduction schedules for the Finance

Singapore

• Assisted Sales Manager in managing a sales team in meeting monthly sales targets.• Presented educational talks to expectant mothers.• Involved in planning and execution of educational talks.• Trained and coached new sales executives.

Singapore

Singapore

• Achieved Top Referral Award for 3 consecutive quarters in December 2008, April 2009 and July 2009.• Nurtured and retained strong relationship with clients for continuous leads generation.• Delivered exceptional customer service to clients during the education and enrolment process.• Achieved and met monthly sales targets.• Educated clients on the benefit of cord blood banking service.

Singapore

• Ensured 100% accuracy in updating and maintaining customers’ database.• Handled enormous quantity of inquiries daily and proactively followed up on inquiries, feedback and complaints.• Ensured customers’ satisfaction through delivering excellent customer service and to privileged customers.• Built and fostered excellent relationship with privileged customers.

Singapore

• Actively promoted various investment and financial products and contributed to branch revenue growth.• Ensured 100% accuracy in handling all monetary transactions.• Handled enormous quantity of transactions daily for both corporate and personal bankers.

Bachelor Of Science - Bs, Mathematics

Diploma In Electronics And Telecommunication Engineering, Electrical And Electronics Engineering

Gce O Levels