The LAWNSMITH has over 20 years of experience in all aspects of lawn care, from landscaping maintenance to bedding designing.THE LAWNSMITH brings the proper equipment from mowers to gardening tools with us to every job. We believe that our goal is to leave your property in a better condition than when we arrived. Our aim is to have your property look its best, along with being healthy and have curb appeal. ensuring all safety protocols, such as safety glasses, earplugs, and boots are wore in accordance with company SOP standards.

Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store in-stock position, and maintaining an appealing and organized store. appearance. Operations Manager learned the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Supervising associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Operations managers learned the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management to include supervision of front end processes involving sales and return transactions, as well as Pro Desk and Special services and lot support. Operations Manager oversee the E2E processes, which include receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.

• Experience managing $95 million in budgets and up to 185 employees at any given time, with a track record of success developing associates, improving shrink, and exceeding expense projections and profits.• Manage a group of 14 direct reports responsible for local online orders, pricing throughout the store, member service and outside membership sales.• Accustomed to managing multiple operational areas simultaneously, and recognized for diligence, customer service and efficiency.• Manages facility operations: front end, fresh areas, sales floor, accounting, receiving, refunds, parking lot and grounds, professional services, tire and battery center, jewelry, and photo including ensuring asset protection, inventory control, member service, safety, and compliance in each area.• Responsible for all aspects of development planning and performance management for club staff and responsible for ensuring proper analysis is done to support business traffic flow and meet previous year sales.• Regularly interacted with clients to provide prompt responses to inquiries concerning products and services as well as to address and resolve complaints under time constraints. Initiated and participated in community outreach programs and encouraged associates to be good members of the community.• Resolved complex issues and requests requiring the use of multiple systems, customer service skills, and strong written communication.• Strong understanding of diversity issues and working with diverse populations of members and staff.• Coordinates, completes, and oversees job-related activities and assignments by developing and maintain relationships with key stakeholders; supporting plans an initiatives to meet customer and business needs.

Foster an environment of trust-initiating the formulation of ground rules Encourage communication among team members & collaboration with each other in their job search. Work to create a safe space where team members can offer and accept constructive criticism Promote the development of action plans Communicate weekly with Job Search Team members through email or LinkedIn Follow specified processes and guidelines for team maintenanceUtilize Job Search Team templates & Best Practices with your team, as you feel appropriate Act as a link between participants and Charlotte Works staff-maintaining on-going communication with Volunteer Program Manager about group progress, concerns, issues and feedback Monitor attendance weekly and address any issues with participants who are not attending regularlyTreat team members with respect (e.g. do not answer your cell phone or text messages during team meetings) Maintain Target Company List for the team and share with Volunteer Program Manager Share Best Practices with other Job Search Team Facilitators Strong understanding of diversity issues and working with diverse populationsTreat information shared in meetings with confidentiality Perform in accordance with the standards of conduct and ethics of Charlotte Works

• Supervised the daily activities of the production floor and ensures quality and production goals are met.• Established priorities and schedule daily work assignments and gather and analyze.• Reviewed processes and procedures to streamline activities to enhance service turnaround time within in departmental goals for production standards.• Motivated, coach and develop teams to ensure that consistent and constructive feedback is provided to employees through performance evaluations.• Prepared monthly reports that review production goals and analysis.• Promoted the development of action plans through project management.

Leader of self-directed work team which involved planning agendas, analyzing data, development of charts and report findings to employees and management during daily, weekly and quarterly meetings. Work on design team that developed workstation standards geared towards lean manufacturing concepts such as 5S and Total Quality Management. Safety committee representative that coordinates safety training for all employees in designated work areas. Participated in annual training in which team worked hand in hand with local fire and medical departments. Made adjustments to machine as need based on Quality System standards.

Managed daily operations of shipping and receiving area to include disbursement of duties to 3-5 clerks in the department. Worked along with third party management in an inventory control environment to provide adequate and detailed reports of plant inventory. Compiled and maintained a database, which consist of shipping and receiving orders, description and quantity of inventory stock. Conducted daily inventory reports with a physical count and convey that information to production manager. Sorted and examined samples of the outgoing production materials in accordance with Quality Systems goals and standards.

Supervised up to 10 employees to perform different daily job task to provide a quality product to the customer. Overseen operation of production of paperboard. Performed quality control testing of paperboard filed and reported findings

which supervised 3-5 soldiers for numerous military duties. Performed maintenance and services on a variety of military vehicles. Performed military duties and attended all military training which was provided.

Supervised 3-5 soldiers for numerous military duties. Performed maintenance and services on a variety of military vehicles. Performed military duties and attended all military training which was provided