Jermarcus Brown Email & Phone Number

Red Oak, Texas, United States

• UHC Career Promotions: Intake Team Lead → CSN Supervisor → CSN Manager → CPC → Assc. Dir.
• Operational Oversight: 200 contractors, 230 global partners, 20 domestic employees, 3 LOBs
• Responsible for management and administration of multiple Medical & Clinical Operations Functions Commercial, Medicare, and Medicaid lines of business for Intake Phone, Fax, Portal, 278/EDI, Clinical Coverage Review.
• Current Associate Director supporting SOW negotiations, develop operational budgets for operations, read financial reports to identify reasons for financial performance gaps, and identify opportunities for improved.
• Sets challenging cross-functional goals that support the organizational goals and strategies.
• Research and develop new strategies to achieve company goals and objectives – Deploy resources to reach financial forecast and business objectives

Manage a $3 mil Commercial, Rehab, and REO insurance portfolio. Load insurance database, sales, quotes, cancellations, training and document creation, accounting and loan servicing duties, insurance claims work, visiting and securing REO properties.

Dallas/Fort Worth Area

Handled front end and late stage consumer and commercial collections and customer service calls.