Jermeil Hydes Email & Phone Number

Cayman Islands

Inspect residential and commercial sites to coordinate suitable locations for water meters.Inspect water meters and their surrounding conditions to determine whether relocation is necessary and where they can be best repositioned.Inspect job sites for new development pipeline installations to ensure adherence to company standards.Conduct inspections for utility conduits and infrastructure, and coordinate their locations with other utility companies.Receive electronic service orders (through Microsoft Dynamics GP) which are then actioned on-site, and assigned to the next person or department in the queue.

Cayman Islands

Provided a pleasant customer experience through excellent customer service.Received and verified customer documentation required to provide water or sewerage service.Opened, closed, and transfered customer water accounts in Microsoft Dynamics GP.Investigated customer queries received and resolved or escalated them to relevant personnel where applicable.Monitored the general information mailbox and responded to customer queries in a timely manner.

Caym

Manually read, disconnected, and reconnected customer water meters in the field.Confirmed accuracy of meter readings outside of customers' normal usage.Reported obstructions or conditions of meter boxes preventing access to obtain readings or creating safety hazards.Change out stuck water meters and check valve which prevents backflow.

Cayman Islands

Accurate installation of water pipelinesEquipment delivery between job sitesMaintain pipe-laying equipment and machinery