Jermell Riddick Email & Phone Number

Allentown, Pa, Us

Allentown, Pa

Progressed conversion rates within several months and increased lead generation efficiency through targeted prospecting, cold calling, and utilizing CRM tools like Salesforce and HubSpot.Heightened appointment setting success rates and consistent overachievement of B2B sales quotas by streamlining the sales pipeline management process and integrating data analysis using Excel and Tableau.Contributed to growth in account acquisition and boosted email outreach response rates through A/B testing campaigns via email marketing platforms and applying LinkedIn Sales Strategies.Raised qualified leads and improved client retention rates by offering market research and competitive analysis to identify new target markets and fostering customer relationship building.Exceeded revenue targets quarterly and enhanced KPI tracking accuracy by advancing consultative selling strategies and leveraging CRM management with SalesLoft automation.Maximized workflow efficiency and enhanced documentation accuracy by modernizing processes for follow-up strategies for faster response times to client inquiries and reduction in missed opportunities.

Allentown, Pennsylvania, United States

• Responsible for installation, troubleshoot and maintenance of computer hardware and telecommunications devices including Computers, Monitors, Laptops, Printers and Smart devices. • Install/Configure Replication on EMC Devices SRDF Vmax, PowerMAX, Powerflex SDR as well as following Best Practices for Configuring Windows/VMware 7.0 Datastores and LINUX/Redhat LVM • Troubleshoot Network connectivity issues on Windows, Redhat, Linux and Vmware Servers. Utilize DNS, Nslookup, PING and Traceroute among other tools such as packet analyzers. • Install Configure Vmware 7.0 on Vxrail, UCS UCS B480 M5’s (8 Node Cluster) Avaya Aura Communication manager. • Maintain upgrades on Vmware, Cisco UCS and CM Avaya Software, utilize Support matrix for any compatibility issues. • Utilized ServiceNow, an advanced ticketing system, to efficiently manage and process support actions and requests, ensuring prompt resolution of technical issues.• Delivered Tier 1 IT support to non-technical internal users through personalized desk-side support services, leveraging strong interpersonal skills and technical expertise to address user needs effectively.

Allentown, Pennsylvania, United States

Easton, Pennsylvania, United States

• Responsible for the entire process of getting a parcel ready for delivery by completing tasks like packaging, sorting, sealing, scanning and loading up the boxes.• Adhere to company safe package handling standards at all times.• Operate mechanical equipment to move larger package shipments.• Unload trucks as they arrive and ensure packages are stored correctly• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.• Completes deliveries by driving truck or van to and from vendors.• Maintains truck or van by completing preventive maintenance requirements, arranging for repairs.• Maintains inventory controls by collecting stock location orders and printing requests.

Easton, Pennsylvania, United States

• Duties included: Shipping and receiving the material, placing merchandise from the truck onto the line as required, removing the merchandise from the line onto designated pallets, and pulling the pallets onto the sales floor using a power jack to the appropriate department for stocking.• Relocated merchandise to the appropriate bin for sorting or storage and assisted with putting up stock in various departments.

It Support, Information Technology, 3.7

I’m proud to have completed the Information Technology Course at CourseCareers, where I gained comprehensive skills in IT support, cloud.

Associate'S Degree, Computer Science, Dean'S List

Focused on Information Technology with coursework in networking, cybersecurity, and cloud computing. Developed hands-on skills.