Jeremy Naylor Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio Area

Responsible for the overall management of COSI's Membership program (20,000+ households); supervise the membership processing workflow and work of Membership Specialist; oversee membership reporting and manage monthly and annual budget forecasts; implement multi-channel renewal solicitation campaigns (print/digital); develop and execute tactics for increasing sales and retention through communications and onsite initiatives; work cross-divisionally to increase member engagement and revenue through participation in COSI programs and ancillary income opportunities; coordinate member events and special promotions; offer excellent customer service, provide complaint resolution, and maintain high level of satisfaction and loyalty to COSI

Columbus, Ohio Area

Offer excellent customer service and ensure every guest has a great experience; develop strategies for new sales and renewals; fulfill monthly renewal campaigns; compose, design, and coordinate member communications using Mailchimp; plan and lead member events

Columbus, Ohio Area

Greeted and welcomed each and every guest to COSI; helped guests maximize their visit by providing information regarding programs, demos, shows, hours of operation, and cost of admission; encouraged guests to become COSI Members and process membership applications; assisted membership department maintain accurate records, process gift and online membership purchases in CRM database

Columbus, Ohio Area

Ensured guest satisfaction at the No. 1 ranked non-profit zoo in the nation; assisted guests with the purchase of tickets; staffed after-hour gate and special events; sold and promoted memberships; welcomed guests entering the park and respond to a variety of inquiries; enhanced guest experience through a variety of customer engagement initiatives; effectively communicated with people of all ages; assisted Human Resources department with recruitment of seasonal employees

Columbus, Ohio Area

Responsible for contributing story ideas, planning news coverage with assignment desk and reporters, organizing newscasts, writing compelling and relevant stories, coordinating with video editors and graphic artists, and managing multiple duties during live on-air production; wrote and posted stories to station's website (10TV.com) and social media sites; developed topics, booked interview guests, and facilitated award-winning weekly political discussion program Capitol Square; engaged with viewers through e-mails and phone calls; collaborated with employees from different departments to plan and execute team-building goals

Columbus, Ohio Area

Responsible for structuring daily on-air newscasts for Ohio's only 24-hour cable news operation with an audience of more than 1 million viewers statewide; developed, wrote, organized, and implemented award-winning bi-weekly business program Ohio Means Business; coordinated weekly award-winning political discussion program Capitol Square; trained and mentored new employees and interns

Parkersburg, West Virginia Area

Performed various duties as reporter, weathercaster, anchor, and producer

Aurora, Ohio

Greet guests and respond to general inquiries; provide crowd control and safety at entertainment venues before, during and after performances involving marine animals and human performers; maintain overall park cleanliness; organize schedules and perform various supervisory duties

Bachelor'S Degree, Communications

Activities and Societies: WOUB Radio/Television, Radio Television News Directors Association (served as the chapter's secretary.

Education record