Jerny Destacamento Email & Phone Number

Metro Manila

Conducts website SEO Audits and performs SEO strategies for Small and Medium Businesses in AU and NZ according to SEO Best Practices

Bonifacio Global City, Taguig City

Makati City, Philippines

~Global IT support for international remote sites and users located in United States, Latin America, Europe, Australia and Asia Pacific via telephone or email through ~Remote Desktop, TeamViewer, Dameware Mini Remote Control and or VNC.~Troubleshooting, monitoring and maintenance of various systems, servers and applications (Windows 2003-2008 servers, Lotus Notes Domino, VMWare/Vortex, Solarwinds, IBM iSeries Access (ERPLX), Hyperion Financial Management (HFM), ERPLN, Sharepoint, etc. across all remote sites.~Working with Verizon Enterprise / Verizon Business when a remote site is down or requires special attention.~Active Directory Management for user administration. Active Directory Management. (Onboarding, Termination, Modification of Access)~Working in Windows XP, Vista, Windows 7, Android and Apple iPhone and iPad environment.~Use of Numara (BMC Software) FootPrints (web-based) as IT ticketing system.~Support for Microsoft Office application versions 2003-2013 and other various application issues used by the company.~OCE printers processing and drivers setup for servers.~Lotus Notes support and troubleshooting.~Prompt escalation of issue to proper support team when needed.

Pasay City

 ~ Support for Asia-Pacific company employees (MY, JP, SG, IND, etc.) via Team Viewer and or Remote Desktop Connection Provides support via calls and emails regarding technical and software problems. Coordinates interactions across all channels in “real time”  ~ Coordinates with other support group to provide onsite engineering support to end users on IT network (e.g. Email AND Virus Issues, Laptop, PCs, Printers, Wire or wireless network Connectivity issue).  ~ Logging and keeping records of customer/employee queries via Helpdesk Authority Ticketing System

Various Locations

Been trained for various projects at different company locations around Manila.-as IT Butler / IT Service Associate - Assigned in Edsa Shangri-la Hotel, Manila-as IS MS Operation Analyst – Assigned in ePLDT Vitro Data Center-as Helpdesk Engineer – Assigned in Johnson and Johnson Philippines-as ASEAN Service Desk – Assigned in Johnson and Johnson Philippines-as Helpdesk and Field Support Engineer – Assigned in Star Cruises-as Service Desk Engineer - Assigned in Unilab Philippines

Parañaque City, Philippines

 ~ Provides technical, hardware and software support for clients experiencing problems with their devices such as laptop, desktop and tablet computers. ~ Provides installation, reformatting, re-profiling and back-up of user’s system files and documents manually and automatically using StateStore. ~ Blackberry mobile support such as firmware upgrade, documents and contacts syncing and backup. ~ BMC Remedy Ticketing System usage for incident monitoring. ~ Wireless Remote Assistance via PKI Token using Compass ERA even outside company premises.

Parañaque City

 ~ Worldwide support for countries including Philippines, Hong Kong, Singapore, Malaysia, Taiwan, Indonesia, Korea, China, Japan, New Zealand, Australia and other countries associated with J&J Corp. ~ Active Directory management using NetIQ Directory and Resource Administrator (creation, deletion, modification) and other concerns such as shared folder, shared mailbox and distribution list (creation, deletion, modification, security policy for users).

Pasig City, Metro Manila

 ~ Printer management responsible in creation of new printer path installed from different locations of PLDT and ePLDT offices around Philippines. ~ Active Directory account management (creation, modification, reactivation, deactivation, extension, password resetting, and attribute setting), creation of secondary mailbox, Distribution list (Group account) service account and updating of global address list (GAL). ~ Configured faxination requests using Rightfax Enterprise Fax Manager. ~ Remedy (BMC Remedy Ticketing System) ticket creation. Responsible for in-progress, resolved, closed and assigned tickets/requests of the client and consolidates remedy report. ~ Provides access to users in CMS (Customer Management Service) and CBS (Customer Billing System) which includes creation, modification, resetting, updating of accounts, etc.

Mandaluyong City, Manila, Ph

 ~ Experienced handling various systems and servers like OPMS (Opera Property Management System), NOMADIX (Gateway), Procera Pocketlogic (Network Policy Subscriber Mgr.), Lotus Notes Mail, VingCard Vision, POS with printers & other related systems, File Servers, Active Directory and server backup. ~ Mainly providing support for both internal and external clients (Hotel’s different departments and hotel guests). Attending and assisting different types of people from low profile to executive guests, event coordinators, managers and Hotel’s executive committee. ~ Participating and part of most IT daily operations like systems monitoring, network and devices maintenance and troubleshooting, anticipation and isolation of problems and coordinating with IT Manager and provider in case of failures and downtimes.

Bachelor Of Science (Bs), Computer Science

Education record