Jerny Destacamento Email & Phone Number

Metro Manila

Conducts website SEO Audits and performs SEO strategies for Small and Medium Businesses in AU and NZ according to SEO Best Practices

Bonifacio Global City, Taguig City

Makati City, Philippines

~Global IT support for international remote sites and users located in United States, Latin America, Europe, Australia and Asia Pacific via telephone or email through ~Remote Desktop, TeamViewer, Dameware Mini Remote Control and or VNC.~Troubleshooting, monitoring and maintenance of various systems, servers and applications (Windows 2003-2008 servers.

Pasay City

 ~ Support for Asia-Pacific company employees (MY, JP, SG, IND, etc.) via Team Viewer and or Remote Desktop Connection Provides support via calls and emails regarding technical and software problems. Coordinates interactions across all channels in “real time”  ~ Coordinates with other support group to provide onsite engineering support to end users on.

Various Locations

Been trained for various projects at different company locations around Manila.-as IT Butler / IT Service Associate - Assigned in Edsa Shangri-la Hotel, Manila-as IS MS Operation Analyst – Assigned in ePLDT Vitro Data Center-as Helpdesk Engineer – Assigned in Johnson and Johnson Philippines-as ASEAN Service Desk – Assigned in Johnson and Johnson.

Parañaque City, Philippines

 ~ Provides technical, hardware and software support for clients experiencing problems with their devices such as laptop, desktop and tablet computers. ~ Provides installation, reformatting, re-profiling and back-up of user’s system files and documents manually and automatically using StateStore. ~ Blackberry mobile support such as firmware upgrade.

Parañaque City

 ~ Worldwide support for countries including Philippines, Hong Kong, Singapore, Malaysia, Taiwan, Indonesia, Korea, China, Japan, New Zealand, Australia and other countries associated with J&J Corp. ~ Active Directory management using NetIQ Directory and Resource Administrator (creation, deletion, modification) and other concerns such as shared folder.

Pasig City, Metro Manila

 ~ Printer management responsible in creation of new printer path installed from different locations of PLDT and ePLDT offices around Philippines. ~ Active Directory account management (creation, modification, reactivation, deactivation, extension, password resetting, and attribute setting), creation of secondary mailbox, Distribution list (Group.

Mandaluyong City, Manila, PH

 ~ Experienced handling various systems and servers like OPMS (Opera Property Management System), NOMADIX (Gateway), Procera Pocketlogic (Network Policy Subscriber Mgr.), Lotus Notes Mail, VingCard Vision, POS with printers & other related systems, File Servers, Active Directory and server backup. ~ Mainly providing support for both internal and external.

Bachelor Of Science (Bs), Computer Science

Education record