Jerod Cinco Email & Phone Number

Clermont, Fl, Us

Clermont, Fl, Us

Orlando, Florida, United States

-Perform PC, Digital Signage, Payment devices, infrastructure, and Point of Sale hardware installations, repairs, maintenance, and support analysis, as well as testing and installing new software. Use problem management and request-for-service systems to receive work assignments and to input the resolution of work assignments.- Troubleshoot Brightsign and Pi devices, including Appspace and Poppulo configuration for Digital Signage and Wait Time Boards across multiple campuses and locations- Infrastructure Support, including networking and VLAN configuration. Troubleshoot data connections, such as installation, repair, and termination of RJ45 jacks and Cat6 cabling, performing wireless surveys, port identification, and IP Phone installation. - Utilized ServiceNow to efficiently manage and resolve IT tickets and requests, including incident tickets, service requests, and change requests, and escalate issues to the appropriate department or individuals when necessary.- Assist in the support of special projects and events during staging, testing, installing, and supporting while meeting our Service Level Agreement for these events and projects.- Help customers troubleshoot problems by analyzing and resolving user problems, ensuring fast and accurate responses.

Orlando, Florida, United States

-Develop and facilitate structured training and development programs and initiatives in support of the company’s training plan objectives including American Red Cross courses, safety and compliance courses, Lifeguard Orientation, First Aid certification, and awareness training.-Conducts refresher courses such as Lifeguard In-Service, basic lifesaving skills, health and safety, guest service, and operational procedures.

Responsible for delivering the end product after discussing their ideas and tackling various projects from different clients/employers, both local and global.Influenced UX/UI Design and code through analysis of color theory, placement, and user flow. Conducted by creating website likes for end-users to test and provide feedback on design pre-launch.Using user research, wireframing, and prototyping with Figma & Adobe XD to create a design catered for an equitable user experience, regardless of demographic and device.Developed a modern UI using HTML, CSS, and JavaScript to provide patrons with the latest restaurant and experience recommendations.Created software with programming languages, designing websites, managing complex data, and ensuring a website is compatible with different browsers and devices.

Orlando, Florida, United States

The Field Service Technician assists customers with technical support of desktop computers, laptops, mobile devices, printers, applications, and related technology. Support includes specification, installation/move projects, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Orlando Health customers.

Altamonte Springs, Florida, United States

Assist coworkers and nurses with computers by implementing tutoring and social skills to make complex concepts comprehensibleExamine checked in/out desktops and laptops for any deficiencies and make necessary updates/changes for customer satisfactionUtilize strong communication skills to address nurse’s concerns with rental computers

Worked on projects in the backend, front end, and learning fundamental trouble shooting and networking.

Clermont, Florida, United States

- Provided supplemental one-on-one tutoring in subjects ranging from Algebra to SAT and ACT Math- Develop meaningful and engaging advice to improve student's comprehension of mathematics

Clermont, Florida, United States

- Utilized effective social and team skills through cooperating with 10+ crew members during a shift- Applied efficient multitasking skills to prioritize and complete multiple orders in a timely manner- Demonstrated strong communication skills by interacting with customers and responding to concerns

Bachelor'S Degree, Information Technology With Math Minor, 3.9

Activities and Societies: IM Basketball & Volleyball, Asian Student Association (Mr.ASA 2022)

Associate Of Arts - Aa, General Studies