Jerod Fremin Email and Phone Number

As the senior level engineering position, provide engineering and network architecture guidance of Managed Broadband Services network facilities to support Managed Broadband Services products and network management systems. Define, design, and implement wide and local area network facilities utilizing standard network engineering concepts of routing; efficiency, redundancy, availability, security and scalability. Provide and update operational documentation, training, rack elevation, network drawings and resource management systems.

Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes and practices. May assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work a rounds, testing & implementation of vendor / IT fixes or design changes. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. Assists in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules. Leads cross-functional teams on specific issues &/or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates.

Designs and modifies information systems by identifying, defining and translating user requirements into functional and logical specifications for the system. Engineer network equipment specifications and build out requirements for new customer turn up and removal of discontinued service. Act as second and third level escalation point on customer issues. Opens and completes trouble tickets, notifies customers and technical support groups, performs routine maintenance, maintains network status systems and provides remedial support.

Works as a member of General Communications Inc. Customer Network Control Center supporting operational monitoring, remedial efforts, systems administration and configuration of GCI and customer voice and data networks.