• Consulted with IT managers to define key performance indicators (KPIs)• Built dashboards to track, aggregate, and visualize KPIs• Created training materials and led training sessions to promote dashboard usage by stakeholders• Identified continuous service improvement opportunities and teamed with process owner to implement changes driving improvements to the metric

• Managed all aspects of EDI feeds, Web Services, and Single Sign-On technology to ensure seamless, secure transmissions of customers’ sensitive data• Successfully transitioned over 80 customer EDI connections to facilitate $130M sale transaction • Implemented control reports, monitored key performance metrics, and maintained SLAs by identifying variances and initiating corrective actions• Managed department budget

• Managed project portfolio of approximately $1M; tracked budget and set priorities to align with organization’s strategic direction through consultative relationships with key business and technical leaders• Facilitated over $135,000 in new sales by automating a manual, paper-intensive process which reduced lead times by five days, improved reporting capabilities, and created a superior customer experience• Saved $400,000 annually by converting over 160 online enrollment websites from a third-party vendor to AIG software• Reduced help desk tickets by 17% through a Lean Six Sigma process improvement project• Managed globally-distributed staff, averaging around 15 project managers, business analysts, and quality assurance direct reports; managed resource allocation across 8-10 concurrently-running projects• Mentored team on an SDLC methodology tailored to the needs of the business; incorporated Waterfall and Agile options – based on each project – to accommodate a fast-paced, complex, and often ambiguous business environment. • Ensured adherence to methodology and quality standards• Provided Project Managers with hands-on risk management, planning, and scheduling assistance to ensure projects succeeded

• Led successful rollout of new system, ensuring production readiness via training sessions with operations staff and detailed user manuals to mitigate the impact of change on users• Drove bimonthly production releases from initiation to completion to deliver new functionality for strategic opportunities, enhancements, and bug fixes. Ensured every update to the software was stable and met business needs prior to release in an environment with a high level of intensity, complexity, and focus from management• Collaborated with stakeholders to create business cases, detailed Work Breakdown Structures (WBS) and Microsoft Project schedules• Directed large, cross-functional teams and provided leadership as a subject matter expert (SME) to ensure timely completion of business requirements documents (BRDs), technical specifications, and QA test cases• Monitored project execution, implemented preventive/corrective measures in response to project risks, and ensured adherence to change management process

• Product Owner on agile project utilizing Scrum methodology that saved the company $750,000 in annual vendor costs by building an enrollment website recognized by InformationWeek in its 2013 top technology innovators list• Created and maintained all user stories in the Product Backlog• Estimated Story Points, created Sprint Goals, and planned Releases in conjunction with development team• Led user acceptance testing, including test plan creation and execution

• Managed several workstreams within program that replaced the company’s outdated policy administration system including data interfaces and coding insurance coverage pricing formulas• Authored BRDs for customizations needed to close gaps in the out of the box functionality of new system, collaborated in joint application design (JAD) sessions with technical leads• Led procurement efforts to source vendors for specialized services such as VIN lookup and proof of coverage reporting to regulatory bureaus

• Managed small to medium-sized projects enhancing mainframe policy administration system. Led all SDLC phases, including planning, requirements documentation, QA and UAT testing, and production implementation

*Analyzed client credit for loan qualification and obtained documentation*Coordinated transactions, closing more than $60 million in loans