- Effective IT risk management professional with over five years of experience in the banking industry.- Extensive professional writing experience, including online help systems, technical case studies, and Technical Procedures. - Jira and Confluence Project Admin with significant experience implementing and scaling Jira projects across multiple organizations. - Significant experience implementing Knowledge Management and Knowledge-Centered Support programs at multiple organizations, including managing and mentoring team members in KCS best practices and technical writing fundamentals.- Proven ability to write and edit quality content for a variety of audiences.Specialties: risk management, microsoft word, microsoft office, agile, agile development, adobe acrobat, help systems, content management, copy editing, css, data mining, database administration, dtp, framemaker, html, marketing materials, proofreading, proposal writing, streaming video, telephone skills, troubleshooting, web site production, xml, kcs, knowledge centered support, knowledge management, Confluence, Jira
Listed skills include Content Management, Technical Writing, Software Documentation, Proofreading, and 25 others.