Jerod Johnson Email & Phone Number

Dothan, AL, US

Reno, NV, US

Dothan, Alabama, US

• Encompasses and expands upon all responsibilities of ECSA level I position
• Engage in capacity planning exercises to ensure adequate system resources
• Technical team lead on multiple projects including the deployment of Epic Welcome kiosks and organization-wide credit card merchant migration

Dothan, Alabama, US

• Implement, manage, and maintain the Epic Windows server infrastructure, including applying client pack updates/upgrades and deployment of Epic applications to servers and workstations using Kuiper
• Manage and support the Hyperspace, Hyperspace Web, Interconnect, EPS, Web BLOB, BCA, MyChart, EpicCare Link, Care Everywhere, Kuiper, and System Pulse servers
• Deploy and install Epic client applications including Hyperspace/Hyperdrive, BCA PC, Monitor, Welcome, and Willow Ambulatory
• Maintain the application deployment platform (VMware Horizon) that delivers published applications and virtual desktops to end users for all production, non-production, and training environments
• Monitor system performance metrics and alerts using System Pulse
• Configure and troubleshoot integrated third party software and peripherals which include Hyland OnBase, M*Modal Fluency Direct, Imprivata SSO, Topaz signature pads, HoverCams, printers, scanners, and credit card readers

Colquitt, Georgia, US

• Maintain integrity of computer workstations and associated software
• Diagnose, troubleshoot, and resolve computer, network, and printing problems
• Track and document all IS related issues via ticketing system
• Onboarding and offboarding of user accounts within domain and EHR systems (Cerner, MatrixCare)
• Imaging and deployment of new machines
• Experience with Active Directory, Group Policy, DHCP, DNS, VoIP and telephony technologies

• Supervised and provided on-the-job training for sales and merchandising team members
• Kept track of and helped sales team attain monthly revenue goals
• Planned and led daily meetings with sales team
• Maintained knowledge of all sales, delivery, and merchandising routes in the Dothan area
• Oversaw shelf and cooler resets at stores and targeted optimal product placement

• Conducted complete sales calls for all assigned accounts on their proper day and in their established sequence
• Utilized sales history data in each account as a selling tool
• Ensured that all products were reviewed on each sales call to prevent out of stocks and customer complaints
• Maintained marketing plan and updated all sales tracking charts daily
• Remained aware of competitive activity and opportunities to increase sales in assigned accounts

• Maintained a positive working relationship with the owners, managers, and employees of the accounts merchandised
• Maintained open and clear communications with sales managers, sales representatives, and delivery drivers
• Filled and merchandised all points of sale including coolers, shelves, and displays in accordance with company standards at each assigned account
• Ensured proper stock rotation in all assigned accounts

Bachelor Of Science - Bs, Applied Computer Science

Associate Of Science - As, Avionics Maintenance Technology/Technician