I help organizations to bring processes, systems and data to life in order to increase the Return on Investement. In these ‘eXperience’ days, good service fully depends on a good mariage between people, processes and systems. Insights Architecture takes your strategic goals as a starting point and then combines different sources and processes in order to ensure that all relevant stakeholders in your organization receive actionable information and insight at exactly the right time. ExpertiseI offer a unique combination of knowledge and experience in the area of customer service, customer and employee experience, process design and system implementation. Based on this expertise, I create and implement an ‘eXperience based service design, facilitated by systems and processes that support and uphold your strategic goals on a day to day basis.eXperience Information ArchitectureCustomer insight, transactional feedback, employee engagement, BI, CRM, all these sources feed into daily Service Management. Independent of how big or CX savvy your organization is, I will ensure that the systems you invest in will add value and thus bring you the ROI you are looking for. ActivitiesMy activities are the alignment of systems and processes with strategy and brand, the design and implementation of a Way of Working, processes and systems, the integration of different data sources, analysis on existing data, the translation of data to usable and workable management information, dashboards, reporting, training, coaching and inspiration sessions. If you would like to know more, ring or app on +31 648763772. If you prefer you can send a mail to: jeroen@living-data.nl