Jerold Malone Email & Phone Number

Oakland, CA, US

Mountain View, California, United States

 Develop and implement a comprehensive IT strategy aligned with the company's goals and objectives. Oversee the maintenance, optimization, and security of the IT infrastructure, including servers, networks, and cloud services. Manage IT projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget..

Mountain View, California, United States

 Technical lead for IT infrastructure projects, ensuring software and hardware installations follow industry and institutional best practices. Created ITSM ticketing system in Atlassian for team to be able to effectively triage and resolve user incidents and requests. Additionally used the ticketing system to provide metrics and reports on team’s.

Dublin, California, United States

 Mentor and direct team members for timely completion of assigned projects. Initiate and facilitate incident bridge calls/chats and drive work-streams to mitigate the incidents. Monitor all Priority 1 tickets and engage or escalate to required resources from technology or the business to help resolve the incident. Organize the identification and.

 Supervised and mentored a team of three, occasionally a nine desktop support technicians team in two locations. Created, updated, and improved standard operating procedures to ensure standardization of services provided to internal customers. Maintained an effective working relationship with the Cloud Operations, Management Teams, Department Heads, and.

San Francisco, California, United States

 Investigated and provided timely assistance to answer customer questions and resolved issues through documented procedures, individual experience, research and troubleshooting. Performed periodic maintenance on various systems on campus including but not limited to overhead projectors, digital presenters, lab computers, AV carts, network equipment and.

San Mateo, California, United States

 Part of the SFDCMobile wireless deployment team providing email and phone support to internal iOS device users currently numbering over 9,800 worldwide. Provided email and phone support to internal users for Dell and Apple laptops with issues ranging from password expiration; approval and assistance with users downloading software and RSA Secure ID.

Dublin, California, United States

 Hardware and software troubleshooting of Bank of America proprietary ATM systems. Full ATM installation at bank branches and stand-alone locations for various banks and credit unions. Performed overhaul of ATMs to ADA requirements including: hardware, software, CPUs, Electronic Note Acceptor and Anti-Skimming Devices

San Mateo County, California, United States

 Installed and configured over 200 desktops for installation at the new Kaiser Medical Office Building. Provided troubleshooting and quality assurance to make sure the end users have a seamless transition in to their new location. Utilized Kaiser’s proprietary software and installation tools for fast and efficient operations.

Union City And San Rafael CA

 Conducted laptop image refresh for Physician and HCMS projects utilizing Kaiser’s web based imaging service. Inventory of laptops including unpacking verification of asset tags in the Kaiser active directory and entry of the data intoRemedy. Personally conducted training of proprietary software and laptop feature overview to physicians. Assisted.

Oakland, California, United States

 Developed and maintained all systems, applications, security, and network configurations in both LAN and WLANenvironment. Improved network performance from 52% to over 98% reliability by overhauling entire network from the ground up. Recommend and implemented upgrades, patches, and new applications and equipment. Provided technical support and.

Lafayette, California, United States

 Facilitated the relocation process and perform all duties pertaining to relocation including transport of technical goods. Lead multiple projects and motivated technical staff to ensure that client specifications were met and exceeded. Assured timesheets, product count sheets and various other documentations were current for each project. Train new.

Livermore, California, United States

 Controlled air traffic on and within the vicinity of airports and movement of air traffic between altitude sectors and control centers.according to established procedures and policies in a call center environment. Authorized, regulated, and controlled commercial airline flights according to government and company regulations to expedite and ensure.