Jerold Johnson, Mba Email & Phone Number

Upland, CA, US

Los Angeles, CA - Los Angeles County | San Bernardino County | Orange County

Helping businesses grow their online presence, reduce traditional marketing costs, and increase profits through tailored web and marketing solutions. At J6MediaGroup.com, we focus on driving customer loyalty, repeat business, and sustainable growth by providing everything local businesses need to succeed in the digital space.Grow your reach. Grow your.

Ontario, California, United States

• Responsible for leading the development and implementation of quality strategies, processes, and KPIs that drive operational and sales performance across departments. Focused on identifying improvement opportunities in.
• Led cross-functional improvements in Sales, Customer Service, and Art departments, providing remote coaching and mentoring for U.S. and El Salvador teams. Improved CRM systems and conducted quality audits to enhance.
• Developed and launched a beta training portal using GoHighLevel to streamline team training, track achievements, and provide enhanced resources. Utilized AI for content creation, resulting in engaging, scalable.
• Created and implemented sales performance KPIs using historical data and company goals to push individual and team performance. This led to improved sales conversations and a focus on high-value customers, driving.
• Fostered a strong company culture by organizing and participating in monthly cultural and team-building events. These initiatives boosted morale, enhanced collaboration, and strengthened cross-departmental.

Ontario, California, United States

• As the Quality Assurance Lead, I was responsible for enhancing customer service quality and streamlining operational efficiency across CS, Sales, Art & Order Processing teams, with hands-on focus in our overseas.
• Enhanced customer service standards by optimizing QA scorecards for calls, chats, and emails, improving performance metrics from 87% to 94%+ in calls and from 92% to 98.5% in chats through targeted coaching.
• Developed and implemented a QA Email Scorecard to optimize sales outreach and improve customer retention, boosting loyalty across Focus & Omega sales teams.
• Led quality audits and coaching sessions, identifying inefficiencies and recommending process improvements to enhance customer service and sales performance.
• Introduced a fun, theme-based desktop calendar shared company-wide, integrating customer service tips and promotional strategies to foster team collaboration and improvement.

Corona, California, United States

• As the Customer Service Manager in the Fresh Produce Wholesale industry, I led a team of 25 to optimize customer service operations and improve communication across departments. I revamped key KPIs, automated data.
• Coordinated with General Manager, Transportation, Production, QC-Receiving, Order Fulfillment, and Sales to enhance plant-wide communication, minimize delays, and meet customer demand with faster turnaround times.
• Revamped the Customer Service Department’s KPI tracking system in Excel, automating formulas to ensure accurate data for root cause analysis and long-term improvements in plant decisions.
• Cleared outdated open items from 2019-2021 in Receiving & Shipping reports within the Famous ERP system, streamlining reporting and eliminating bottlenecks.
• Led the redevelopment of Customer Service manuals and SOPs to deliver consistent CSR training and improve overall departmental performance.
• Managed a diverse Customer Service team of 25, including the CS Lead, CS Specialist, and CS Representatives, to drive efficiency and improve customer satisfaction.

Fontana, California, United States

• As a Fulfillment Associate and Learning Ambassador at Amazon, I led training programs and 5S initiatives to improve operational efficiency and consistency across shifts. I collaborated with leadership and safety teams.
• Led the 5S Day Shift team as a Process Guide (PG), ensuring that associates met corporate and organizational standards for safety and efficiency.
• Served as a member of the Fun Committee and Social Distance teams, building strong relationships with fellow associates and management across all levels.
• Certified and trained in RWC Robots, Forklift Center-Rider (PIT), 5S, Manual Palletizing (MP), and Fluid Load, contributing to operational excellence.
• Acted as a Learning Ambassador and 5S Trainer, developing standards and procedures and training associates through both classroom instruction and on-the-job training to ensure consistent implementation across teams and.

Claremont, California, United States

• As a Retail Maintenance Associate at Armstrong Garden Centers, I supported daily operations and inventory management while building strong customer relationships. I ensured a clean, organized, and customer-focused.
• Maintained and organized the nursery sections, ensuring optimal presentation and care of plants while upholding a safe, efficient, and customer-centric environment.
• Built strong relationships with customers, providing expert horticultural advice and tailored product recommendations for their gardening needs, backed by Horticulture 101 & 102 certifications.
• Assisted with receiving, pricing, and stocking inventory, including the Dr. Earth soils product line, to ensure product availability and proper placement for easy customer access.
• Supported the store's operational needs during peak seasons, ensuring efficient workflow and customer service excellence year-round.

City Of Industry, CA

• As a Customer Service Specialist at Henkel Electronics, I managed key accounts and ensured seamless order processing and fulfillment for major clients. I optimized consignment inventory and developed training materials.
• Managed customer service and order processing for major clients including Texas Instruments, LG, Motorola, and Spansion across the U.S., Mexico, and Costa Rica, ensuring timely delivery and excellent client support.
• Oversaw consignment inventory for Hisco, Spansion, and Motorola, streamlining freight charge tracking and improving overall inventory management efficiency.
• Created comprehensive training manuals and reports to optimize daily customer service operations, helping to improve team performance and customer experience.
• Collaborated with cross-functional teams to address and resolve any order fulfillment issues, ensuring customer expectations were met consistently.

City Of Industry, CA

• As a Production Planner at Henkel, I led production scheduling for key electronic components, ensuring alignment with fluctuating customer demands. I collaborated with Quality engineers to optimize resource use and.
• Managed production planning and scheduling for die attach, solder paste, and resin products, ensuring alignment with customer demand and plant capacity for seamless operations.
• Collaborated with Quality engineers to repurpose expired or reworked materials, reducing waste and improving cost efficiency across the production process.
• Developed and maintained production forecasts to ensure timely product delivery and continuity of supply for key customers.
• Worked closely with CS, Sales, Management and Engineering teams to monitor production output and resolve any bottlenecks in the scheduling process, ensuring operational efficiency.

La Mirada, California

• As the Customer Service Manager for Owens-Illinois, later Graham Packaging, I led key customer service and operational initiatives, ensuring client satisfaction and smooth production workflows. During the facility’s.
• Managed key customer accounts, including Unilever, Neutrogena, Procter & Gamble, and Diamond Nuts, aligning production schedules with client demand and driving strong service delivery.
• Coordinated warehouse optimization and inventory control efforts, managing a team of 15 while overseeing production line scheduling and output during peak periods.
• Played a key role in integrating the plant-wide SAP system, collaborating with cross-functional teams to improve operational efficiency and ensure accurate data for decision-making.
• Led the relocation of high-speed molds and tooling sets during the plant closure, ensuring uninterrupted production and successful project completion while maintaining customer service excellence.

• As Customer Service Manager at CNC Containers, I collaborated with major clients and cross-functional teams to optimize quality, production, and service. I focused on enhancing communication across departments to.
• Worked with key clients such as 7-Up, Pepsi, Shasta, and Nestle to align production schedules with demand, ensuring on-time delivery and high-quality service.
• Acted as the liaison between plant management, sales, and customers to resolve operational issues and maintain a high level of customer satisfaction.
• Managed customer service teams to resolve issues related to purchasing, scheduling, and operations, overseeing daily production line scheduling for optimal efficiency.
• Streamlined communication and processes between departments, driving improvements in workflow and customer service performance.

• As Customer Service Manager at Ball Corporation, I had daily interactions with key clients such as Pepsi, McKesson Water, and LeVecke Liquor to ensure timely production scheduling and seamless delivery. I led a.
• Managed production scheduling and inventory control for major customers like Pepsi, McKesson Water, and Lavecke Liquor, ensuring alignment with customer demand and plant capacity.
• Oversaw a team of Customer Service Representatives and Materials Handlers, streamlining communication and improving day-to-day operations to meet production goals.
• Facilitated Quarterly Pepsi Partnership Meetings with to address production and quality issues, enhancing collaboration and customer satisfaction.
• Developed and implemented process improvements across customer service and production teams, driving operational efficiency and client retention.

Chino, CA

• As a Quality System Technician at Ball Corporation, I was responsible for ensuring product quality through shift-based inspections and quality audits. I played a key role in developing Standard Operating Procedures.
• Performed shift-based quality SPC checks and inspections on production lines, ensuring adherence to quality standards and identifying any issues early to minimize defects.
• Assisted in the creation and refinement of Standard Operating Procedures (SOPs) for the Plastics Division, contributing to process improvements and operational consistency.
• Supported the implementation of ISO 9000 standards by collaborating with quality and production teams to ensure compliance with industry standards and best practices.
• Assisted Quality Manage with conducting audits and root cause analysis to resolve quality issues, driving improvements in product reliability and reducing rework and waste.

Mba

Bachelor Of Arts (B.A.)