Jerold Singh Email & Phone Number

India

Managing critical account(s) with a turn over of around 300mn (30cr) PA.Providing strategic and operational directions / support, Customer engagement, Business Analytics & Business Expansion.Process re-engineering & implementation of IWMS & Automation.People Management, Contract Management, Governance & Reviews.Projects management, Revenue & Profit Management, Account & Business growth, etc.

Chennai Area, India

Managed around 45 Customers, 119 Sites & 3.2mn SFT across South India with 1500 employees and the turn over of 320mn (32cr.) P.A.P&L Management, Business Strategy, Operations, & ExpansionVendor & Supply Chain Management, Implementation of Customized Systems and Controls, Contract governance, Client Engagement, Crisis Handling, Value Engineering, Etc.Developing and implementing processes, procedures and guidelines and automation that drive efficiency and service excellence.

Chennai Area, India

Managing ADP for 85 Large & Key Accounts – The value of all the accounts are 57mn P.A. and achieved 13% revenue increase. Creating, Implementing and Controlling dash boards, MIS & ProcessesBringing in Technology, Automation and Systematic ApproachConfiguration & Implementation of CAFM & CRM Suite Implemented e-checklist, CRM, P&L Management, e-QSS Audit, and “Employee Grievance Helpdesk”.

Chennai

Created complete Transition Frame Work including Transition Process, Tracker System, Checklists, etc.Transition of New Sites across APAC, Handled Global Transition ofFCO - 188 Sites - 1.7mn (17 Lakh) SFT - 440mn (44Cr.) P.A.Barclays - 47 Sites - 1mn (10 Lakh) SFT - 330mn (33Cr.) P.A.Citi Bank - 87 Sites - 1.7mn (17 Lakh) SFT - 300mn (30Cr.) P.A.Auditing, Monitoring & Ensuring the performance of the sites and enhancing the operations through Operational ExcellenceImplementation of new processes, reports, procedures, systems to ensure quality deliverables, Operational & Commercial transformation of contracts.Implementation of ISS CAFM suite @ ISS Branches (All Modules) and Key Accounts.

Chennai Area, India

Managed 170 sites including key accounts across TN, Kerala and Pondicherry, revenue of 26mn P.M. with 2500 resource and a team of 20.Business Development and Customer Relations. Transition of major accounts including Apollo Tyres, Daimler, CTS-DLF, CTS-CCO.Operational Excellence, Contract Governance & Client Relations.P&L Management, Timely & Accurate invoicing and collection.People Management, Recruitment, R&R, L&D, Quality & Audits.Vendor Management, Renewals, Innovations & Automation.

Managed 15 facilities of Cognizant Technology Solutions across south with 1.3 million SFT, 700 employees and the revenue of INR 96mn P.A.Responsible for P&L Management & expanded the revue with 30mn. P.MImplemented CAFM Suite and new processes.Achieved “Best Energy Saving FM Partner Award – 2009” from Cognizant and Q3E (Quality in Environment, Employee & Energy) Award thrice from ISS.People Management, R&R, Recruitment & Retention, L&D etc.Complete FM deliverables including Soft Service, Technical, EHS, BSS, etc.Contract Governance, People Management, Customer Relations, Business Strategy, Business & Operations Review, etc.

Providing the leadership to the Facility Management team in Accenture.Developing client specific processes, procedures, dashboards and ensure implementation and compliance of the same. Taking care of Seating Management, STPI Operations, Asset Management, Vendor Management, IBMS Operations, ERT functions and handling Audits like BS7799, SAS70, and ISO270001, Fleet Management, Soft Services, Technical, BSS, Security, F&B, Guest Relations, Projects, etc.Taking care of General Operating Expenses, Utility Expenses, payments, cost analysis, Budget, billing and payments.

Cmr, Cpr, Ccr, Cgn And Csc

Deployed & Handled various locations (CMR, CPR, CCR, CGN and CSC)Administration includes HK, M&E, Transport, Security, Cafeteria & Pantry, IBMS, Board Operation, Client Visits, Conference-Board & VC room, Recreation, Stationery, Vendor Management, Evacuation Drills etc.Handling Internal & External audits, supply chain management, vendor management, Transport Management, Shuttle services, Telephone Board Operations, Statutory Compliances, AMC’s, etc.

Executive Mba, Operations Management, A

Diploma In Business Management, Risk Management, A

Bachelor'S Degree, Bba, B