Jerome Chan Email & Phone Number

• Manage onboarding and project timelines for large stature, multi-location and/or Franchise based accounts
• Set clear team goals and Onboarding’s key performance indicators
• Motivating team members to achieve organizational goals
• Empowering team members with skills to improve confidence, product knowledge and communication skills
• Serve as the initial point of contact for escalations related to customer accounts
• Participate in the development and/or continuous improvements to organizational work instructions, processes, procedures, and automation to improve efficacy

Markham

• Provided individual and small business expertise in wireless mobile devices, high-speed internet and cable television

• Ryerson University Capstone Project
• Redesign an existing process that needs to be improved on
• Collect a detailed analysis of their system requirements in order to propose an IT solution
• Conduct a detailed process reengineering that further supports/enables the current business strategy
• Develop a detailed plan suggesting how the client should effectively implement the recommended solution

Markham

• Addressed inquiries and provided exceptional customer service
• Performed point of sales transactions on a daily basis
• Duties involved restocking shelves, assisting customers in sales, and maintaining organized sales floors

Bachelor Of Commerce (Bcom), Business Technology Management

High School