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Jerome A. is listed as User-Focused IT Specialist | Proven Track Record in Delivering Exceptional Support | Expert in IT Infrastructure & Security at Iron Bow Technologies, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at ironbow.com and a matched LinkedIn profile for Jerome A..
Jerome A. previously worked as Service Desk Technician at Iron Bow Technologies and Resident Advisor at Maryland Department Of Juvenile Services. Jerome A. holds Bachelor Of Science - Bs, Information Technology: Cloud Computing from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Jerome A.. Compare company email patterns before reaching out.
Greetings! I am a highly skilled and user-focused IT specialist with a proven track record in delivering top-notch IT support. With a commitment to staying ahead of technological advancements, I bring extensive experience from my current role as a Service Desk Technician at Iron Bow Technologies. I excel in providing exceptional tier 1 and tier 2 support to Department of Veterans Affairs Telehealth users, consistently exceeding service level agreements and closing an average of 20 tickets per day. My dedication to customer satisfaction, reflected in a 99%+ rating, underscores my ability to foster positive client relationships. With a comprehensive understanding of information technology, customer relationship management, data mining, analytics, I.T. infrastructure, network design, deployment, network intrusion detection, prevention, and database security, I am positioned as a valuable asset to any team. Let's connect and explore how my skills can contribute to the success of your organization. #ITSupport #UserFocused #ITInfrastructure #NetworkSecurity #IAMExpert #CollaborativeProblemSolver #CustomerSatisfaction #DataSecurity #TechInnovation
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Herndon, VA, US
Provided exceptional tier 1 and tier 2 support for Department of Veterans Affairs Telehealth users, delivering assistance through various channels such as phone, email, and ticketing systems.Consistently exceeded service level agreements (SLAs) with a ticket-to-call ratio surpassing 100%, resulting in the closure of an average of 20 tickets per.
Baltimore, Maryland, US
Applied advanced conflict resolution skills to de-escalate tense situations and employed defensive tactics when necessary to handle challenging residents.Developed and implemented proactive prevention strategies to anticipate and mitigate potential conflicts, fostering a secure and stable environment within the facility.Collaborated seamlessly with fellow.
Bellevue, WA, US
Diagnosed and repaired software and hardware inquiries thoroughly, professionally and quickly by asking clear and specific questions.Provided customers cutting-edge solutions in a friendly, confident and knowledgeable manner.Achieved Personal sales and profitability goals by consistently and proactively engaging customers in a high volume location.
Other employees you can reach at ironbow.com. View company contacts →
Eric Mancco
Colleague at Iron Bow Technologies
Arlington, Virginia, United States, United States
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Katie Barton
Colleague at Iron Bow Technologies
Washington DC-Baltimore Area, United States
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Misty Carpenter, Rn, Bsn, Pmp
Colleague at Iron Bow Technologies
Prudenville, Michigan, United States, United States
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Liz Moore
Colleague at Iron Bow Technologies
Clermont, Florida, United States, United States
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Bilen A.
Colleague at Iron Bow Technologies
Springfield, Virginia, United States, United States
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Kaitlin Klotz
Colleague at Iron Bow Technologies
Knoxville, Tennessee, United States, United States
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Kathy Dephillip
Colleague at Iron Bow Technologies
Warrenton, Virginia, United States, United States
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Nathaniel V.
Colleague at Iron Bow Technologies
Greater Tampa Bay Area, United States
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Pean Khean Jr
Colleague at Iron Bow Technologies
Glen Allen, Virginia, United States, United States
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LG
Lisa Genovese
Colleague at Iron Bow Technologies
Washington DC-Baltimore Area, United States
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Quick answers generated from the profile data available on this page.
Jerome A. works for Iron Bow Technologies.
Jerome A. is listed as User-Focused IT Specialist | Proven Track Record in Delivering Exceptional Support | Expert in IT Infrastructure & Security at Iron Bow Technologies.
AeroLeads has found 1 work email signal at @ironbow.com for Jerome A. at Iron Bow Technologies.
Jerome A. is based in Washington DC-Baltimore Area, United States, United States while working with Iron Bow Technologies.
Jerome A. has worked for Iron Bow Technologies, Maryland Department Of Juvenile Services, and T-Mobile Usa.
Jerome A.'s colleagues at Iron Bow Technologies include Eric Mancco, Katie Barton, Misty Carpenter, Rn, Bsn, Pmp, Liz Moore, and Bilen A..
You can use AeroLeads to view verified contact signals for Jerome A. at Iron Bow Technologies, including work email, phone, and LinkedIn data when available.
Jerome A. holds Bachelor Of Science - Bs, Information Technology: Cloud Computing from Western Governors University.
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