Jerome Alao Email and Phone Number

● Greeted guests warmly to foster welcoming environment● Established rapport with customers by providing friendly and attentive service.● Worked with POS system to place orders, manage bills, and handle complimentary items● Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest● Handled complaints and questions relating to drinks or food promptly

● Maintained speed of service for food orders while minimizing errors and complaints● Trained new expeditors and food runners according to company policies and standards● Delivered exceptional guest experiences through attentive service and quick response to issues● Delivered correct food items to tables according to order documentation● Collaborated well with other food runners to deliver orders accurately

● Delivering exceptional level of service to each customer by listening to concerns and answering questions, Identified issues, analyzed information and provided solutions to problems● Using Microsoft Word and other software tools to create documents and other communications● Developed and maintaining courteous and effective working relationships● Supervised over 300 new staff members to create a safe and comfortable home at work environment● Showed a professionalism and positive attitude at all times to help promote a great and positive work culture

● Vacuumed rugs and carpeted areas in offices, lobbies, and corridors● Engaged with guests on room requirements and amenities to promote overall satisfaction● Kept public pathways clear of safety hazards and spills with regular checks and attention● Responded immediately to calls from personnel to clean up spills and wet floors● Used chemicals by following safety protocols and procedures to avoid burns and injuries● Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards