Application Support Specialist
Current1year in first level receive call and email from customer for FnB Project.-perform 1st level troubleshooting and escelate report to 2nd level.Currently as a Supervisor in Helpdesk Team.-Prepare agent monthly roster.-Prepare daily/weekly/monthly report send to client.-Prepare ad-hoc report.-Prepare SLA report monthly-Assist 1st to handle difficult issue.-Attend meeting with client.-Check internal hardware/software issue before escelate to technician.-Monitor agent report & call quality.-Prepare agent PMS Report.Organized team building activity for Helpdesk Department.