Team Lead with 11 years experience in the field
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Operations Team LeadExacot Sep 2022 - PresentPhilippines -
Technical Support Team LeadTopdata Global It Solutions Aug 2015 - Sep 2022Angeles City Pampanga, Philippines* Point of contact for agents to ask questions or address specific issues.* Working on specific tasks requested by the clients.* Identifying problems and trends.* Channelize and consolidate customer feedback.* Conduct DSAT analysis on a daily basis.* Coach agents to help them improve their job performance.* Work with agents to improve their KPIs (Performance Management)* Identify common areas of improvements and suggest trainings and refresher courses (work with the training coordinator to create such trainings).* Facilitate and lead huddle sessions* Bi-monthly, monthly, and quarterly business reviews -
Technical Support SpecialistTopdata Global It Solutions Jan 2011 - Aug 2015Angeles, Central Luzon, Philippines* Become the focal point of resolving customer complaints, and identifying and reporting trending issues.
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Assistant Store ManagerNew Liberty Electronics Apr 2003 - Nov 2010Angeles, Central Luzon, Philippines
Jerome Baking Skills
Jerome Baking Education Details
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Computer Science -
Mother Of Perpetual Help InstituteRegistered Practical Nurse -
Mother Of Perpetual Help InstituteNursing Aide
Frequently Asked Questions about Jerome Baking
What company does Jerome Baking work for?
Jerome Baking works for Exacot
What is Jerome Baking's role at the current company?
Jerome Baking's current role is Operations Team Lead at Exacot.
What schools did Jerome Baking attend?
Jerome Baking attended Holy Angel University, Mother Of Perpetual Help Institute, Mother Of Perpetual Help Institute.
What are some of Jerome Baking's interests?
Jerome Baking has interest in Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Jerome Baking known for?
Jerome Baking has skills like Customer Service, Microsoft Office, Team Leadership, Management, Leadership, Sales, Strategic Planning, Marketing, Training, Team Building, Negotiation, Process Improvement.
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