Jerome Baking

Jerome Baking Email and Phone Number

Operations Team Lead at Exacot @ Exacot
Jerome Baking's Location
Central Luzon, Philippines, Philippines
About Jerome Baking

Team Lead with 11 years experience in the field

Jerome Baking's Current Company Details
Exacot

Exacot

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Operations Team Lead at Exacot
Jerome Baking Work Experience Details
  • Exacot
    Operations Team Lead
    Exacot Sep 2022 - Present
    Philippines
  • Topdata Global It Solutions
    Technical Support Team Lead
    Topdata Global It Solutions Aug 2015 - Sep 2022
    Angeles City Pampanga, Philippines
    * Point of contact for agents to ask questions or address specific issues.* Working on specific tasks requested by the clients.* Identifying problems and trends.* Channelize and consolidate customer feedback.* Conduct DSAT analysis on a daily basis.* Coach agents to help them improve their job performance.* Work with agents to improve their KPIs (Performance Management)* Identify common areas of improvements and suggest trainings and refresher courses (work with the training coordinator to create such trainings).* Facilitate and lead huddle sessions* Bi-monthly, monthly, and quarterly business reviews
  • Topdata Global It Solutions
    Technical Support Specialist
    Topdata Global It Solutions Jan 2011 - Aug 2015
    Angeles, Central Luzon, Philippines
    * Become the focal point of resolving customer complaints, and identifying and reporting trending issues.
  • New Liberty Electronics
    Assistant Store Manager
    New Liberty Electronics Apr 2003 - Nov 2010
    Angeles, Central Luzon, Philippines

Jerome Baking Skills

Customer Service Microsoft Office Team Leadership Management Leadership Sales Strategic Planning Marketing Training Team Building Negotiation Process Improvement Social Media Marketing

Jerome Baking Education Details

  • Mother Of Perpetual Help Institute
    Mother Of Perpetual Help Institute
    Registered Practical Nurse
  • Mother Of Perpetual Help Institute
    Mother Of Perpetual Help Institute
    Nursing Aide

Frequently Asked Questions about Jerome Baking

What company does Jerome Baking work for?

Jerome Baking works for Exacot

What is Jerome Baking's role at the current company?

Jerome Baking's current role is Operations Team Lead at Exacot.

What schools did Jerome Baking attend?

Jerome Baking attended Holy Angel University, Mother Of Perpetual Help Institute, Mother Of Perpetual Help Institute.

What are some of Jerome Baking's interests?

Jerome Baking has interest in Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.

What skills is Jerome Baking known for?

Jerome Baking has skills like Customer Service, Microsoft Office, Team Leadership, Management, Leadership, Sales, Strategic Planning, Marketing, Training, Team Building, Negotiation, Process Improvement.

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