Jerome Benjamin Email & Phone Number

Laurel, Md, Us

Washington D.C. Metro Area

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions.Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations.Schedule and perform routine preventive maintenance on all appropriate equipment and tools.Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable.Respond to resident requests in a timely manner, delivering excellent customer serviceManage all customer service requests, including prioritizations and delegation to assigned staff. Evaluate and analyze service request for community and ensure all requests are completed with excellent customer service in a timely manner.Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.Coordinate and oversee all work of internal and external vendors and maintenance service suppliers.Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and coaching/counseling of the service team.Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses.Assist in the development of the annual maintenance operating budget in accordance with the established timeframes. Analyze budget variance and trends.Ensure compliance with all Federal, State and local housing laws. Ensure appropriate risk mitigation procedures are implemented including disaster response.