Jerome Burns Email & Phone Number

Phoenix, AZ, US

Greater Phoenix Area

In this role I was responsible for the support of sales leads for furnished and unfurnished apartments in the Americas region, inclusive of inquiry management, option sourcing, supply chain support, client policy administration, pricing strategy, and reservation booking/confirmations Lead a multi-functional group of Corporate Housing Managers, this largely.

Phoenix, Arizona Area

 Lead a multi-functional group of about 70 associates Oversaw an exempt leadership team of Supervisors and a Manager Responsible for Centralized Reservations, Guest Services, and Shared Service support for the Americas region  Support corporate clients, individual travelers, and in-house and third-party web platforms and places them into our own.

 Lead a multi-functional group of associates and Team Leads. Managed sales, sourcing, and fulfillment of housing needs for clients and individuals in Canada, Latin America and the Caribbean. Supported in-house guest experience and service issue resolution with the assistance of local partners. Leveraged our Supply Chain network through remote and.

 Lead a multi-functional group of 20+ associates, including support of all department Leads Teams consisted of associates handling inbound sales and guest service related contacts  Managed sales and performance incentives to increase department revenue and improve the customer experience Administrated monthly Quality Assurance audits Facilitated a.

 Lead a team of 18-25 agents in a customer service contact center Piloted and managed the Performance Development Team Worked to develop an employee development tracker housed in SharePoint Promoted through the Emerging Leader Program

Data entry and routing. This role consisted of orienting images of parcels and letters to decipher destination or return addresses. Entered internal codes to allow for computer routing to proceed.

Bachelor Of Arts (B.A.), English/Language Arts Teacher Education

Activities and Societies: Student Government, Newspaper, Radio

Education record

Activities and Societies: Student Government, Yearbook, Debate, Mock Congress, Drama, Chorus, Baseball, Basketball, Golf