WiseFins is a climate-tech startup developing an environmental impact reduction and financial performance optimisation software for hospitality, the restaurant and food industry.Mission: contribute to reversing climate change by transforming hospitality into a resilient industry, protective of the planet and its inhabitants.

Hotel Optimiser is a hospitality software provider developing an Hotel Management Software including PMS, Channel Manager, Booking Engine, Site Builder.I had the chance to combine my three passions: hospitality, process optimization and technology. I have a cross department role, drawing product roadmap and selling the solution to key account.I loved the time working closely with the R&D team building the software that I have dreamed about during my 15 years hospitality career.My passion for the product, my deep understanding of hotelier’s need helps me to sell the solution to top key account and explore new market.

Royal-Riviera, St-Jean-Cap-Ferrat – France (LHW, 93 rooms, supervise 50 associates)St Regis, Shenzhen – China (Marriott, 290 rooms, supervise 40 associates)Westin Shenzhen – China (Marriott, 350 rooms, supervise 50 associates)InterContinental, Chengdu – China (IHG, 560 rooms, supervise 93 associates)Waldorf Astoria, Beijing – China (Hilton, 182 rooms, supervise 40 associates, hotel opening team)Grand Hyatt, Shenyang – China (Hyatt, 353 rooms, supervise 61 associates, hotel opening team)- Ensure customer satisfaction through continuous monitoring (use the Customer Experience Manager Medallia): China best guest satisfaction index in 2015 with InterContinental- Increase the rooms upselling revenue: +25% with Westin (150K€), +5% with IHG (320K€)- Optimize productivity: conduct corporate pilot project for St Regis Butler service with the merger of three department (call center, concierge and butler services)- Conduct quality standards and security audit for the entire hotel (with Westin)Pilot the implementation of new customer communication channel (Wechat) and dematerialized payment method (ApplePay, AliPay et Wechat)- Valuing associates: performance review, development plan, incentive program (3% of turnover 2015)- Plan and execute the hotel opening project for the front office (using project management tools)- Design and write operation documents: procedures, training guide, checklist - Pilot and implement hotel software Opera PMS, Services Optimizer Amadeus Hotsos, E-Concierge : writing the specifications, setting up, reporting, deploying, testing - Conduct software and service standard training- Conduct the recruitment strategy for an hotel opening : review needs & manning, mass recruitment- Recruit, train, supervise and grow associate (teams between 50 to 100 associate)

(280 rooms, supervise 32 associates, hotel pre-opening)• Welcome, follow and retain VIP clientele: best VIP lounge customer satisfaction score 2010 Asia Pacific • Business unit turnaround for the limousine department: revenue increase by 20% (promotional activities and incentive program), cost reduction by 50% (vehicle fleet worth 3millions USD)