Jerome Case, Csm, Ssm, Ceic, Cgc Email & Phone Number

Atlanta, Georgia, Us

Plan and manage large-scale, complex projects and initiatives, from initiation to delivery. Supporting a Fortune 500 company’s financial solutions and technology.• Manage all aspects of small-scale and large-scale complex technical projects or initiatives with budgets ranging from $26k - $7 Million from initiation to delivery, completing projects on time, with quality, and within budget.• Foster collaboration between technical and non-technical teams, internally and with client and vendor organizations, to ensure all project targets and requirements are met.

Stone Mountain, Ga, Us

Facilitate product development of emerging energy projects through the Product Lifecycle Management (PLM) using Agile Methodologies from conception into production focusing on New Product Introduction (NPI). •Guide R&D engineering, manufacturing, and production teams through the execution of energy storage systems projects.•Serve as Project Manager and Scrum Master using Agile standards and frameworks across cross-functional teams and organizations.•Collaborates with the Manufacturing Operations and Quality divisions to transition developed products to mass production via NPI processes.

Milwaukee, Wisconsin, Us

Facilitate on-going refinement and application of Agile Project Management standards and frameworks across onshore and offshore cross-functional Core Product Teams (CPT) in support of a Fortune 100 company’s financial solutions and technology.•Direct CPTs responsible for Software Development, specifically for the Voice Banking (Alexa), SMS, and Voice Alerts, Internal Gateway Applications etc. product lines. •Responsible for planning, coordinating and monitoring the on-time delivery of medium-sized software releases.•Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings and retrospectives.•Ensure that CPT delivery teams are never starved, never blocked and always working on the most valuable thing.•Updated the Feature and Story estimation process resulting in improved velocity and workflow by 20%.

Milwaukee, Wisconsin, Us

Planned and managed an average of three to five simultaneous technical projects to include server migrations, enterprise IT security testing (application and web service), and high-profile external software and product deployments for Fortune 100 company.•Facilitated multiple cross-functional teams of eight to 20 local and offshore resources through full SDLC and PDLC project lifecycles, from testing into full production and deployment. •Developed, defined and executed project plans, scopes, activities, schedules, budgets, resources, and deliverables for projects with budgets averaging $25k - $475k.•Controlled and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress.•Fostered collaboration between technical and non-technical teams, internally and with client and vendor organizations, to ensure all project targets and requirements were met.

Jacksonville, Fl, Us

Planned and managed an average of 20 simultaneous technical/AGILE (SDLC and PDLC) projects focused on Bill Pay platform conversions, migrations, mobile payments and real-time payment transfers.•Ensured that requirements for internal technology projects aligned to operational standards.•Developed, defined and executed project plans, scopes, activities, schedules, budgets, resources, and deliverables for projects with budgets averaging $75k - $400k.•Served as a liaison between technical and non-technical teams, within the internal organizations as well as in client and vendor organizations, to ensure all project targets and requirements are met.

After reduction in force at AT&T continued working while pursuing full-time employment

Dallas, Tx, Us

Planned and managed up to 12 consecutive, on-time telecom network projects: Average budget $300-500K.•Assembled and managed multi-organizational, cross-functional sales and vendor project teams.•Developed and delivered detailed work plans, project estimates, status reports, project tracking and analysis.•Performed economic and other analyses as required to achieve the best least cost. •Managed direct and indirect communication with customers and account teams.

Faribault, Mn, Us

NETWORK DESIGN/ADVANCED ENGINEERDesigned telecommunications inter-office and transport networks.• Designed transport projects, managed project implementation, equipment requirements, EF&I (Engineer, Furnish & Install) solutions and capital expenditures.• Developed and quoted installation specifications, equipment requirements, and records.PROJECT MANAGERProject managed and delivered a wireless cell site remediation audit project for 1000+ sites.• Successfully planned and implemented the project in accordance with the contract.• Supervised two project coordinators, four field technicians, and multiple external vendors.

Atlanta, Ga, Us

EXECUTIVE MANAGEMENT SUPPORT SPECIALISTProject managed and resolved Presidential, Executive, and Channel escalations.•Managed company-wide service, product, and client experience issues until resolution.•Facilitated process improvements and coordinated inter-departmental resolutions for all organizations.•Conducted root cause analysis and wrote executive summaries for escalated products or service events. •Provided employee coaching and development, and recommended corrective actions for broken or non-existent processes, product/service-related issues, customer abuse, response planning, analysis and executionTIER II CLOUD PBX SPECIALISTProvided internal stakeholder and external customer training on Cloud PBX engineering, services, and products.Tier II Cloud PBX Specialist•Provided internal stakeholder and external customer training on Cloud PBX engineering, services, and products.•Participated in OSS development and change management processes resulting in improvements to user interface, features, and options. Also, installed, managed, and maintained advanced Cloud Service product.

Atlanta, Ga, Us

Dallas, Tx, Us

LEAD COST ACCOUNTANT MANAGEREnsured that costs for the telecom network products and services were allocated according to corporate procedures and in compliance with financial accounting standards.• Developed economic cost methodologies, gathered and analyzed key business data, and prepared financial documentation for internal customer organizations. • Investigated and developed cost information for local, state and federal regulatory/judicial bodies.SERVICE ASSURANCE MANAGER IIProvided guidance in coordinating and facilitating telecom network solutions to meet customer needs.• Managed vendors and customers networks.• Responsible for customer facing (external and internal) support and network trouble management.• Managed the “eHelpDesk”, provided support, provided User Interface functionality process improvement for web-based customers resulting in a smoother site navigation, improved features and better customer experience.PROJECT MANAGER – SERVICE DELIVERYPlanned and managed local and long-distance telecom network installations for business clients.• Managed the provisioning of external customer services across cross-functional organizations.• Served as primary project interface while providing detailed status reports for internal and external customers.PROJECT MANAGER – TOLL-FREE CUSTOMER CAREPlanned and managed a project that focused on improving internal and external Toll-Free service requests.• Successfully led a six-member quality assurance group. Responsible for receiving, validating, and managing product service orders through the documented processes. • Project resulted in a 60% reduction of order re-work, positively impacting the cost to the organization’s quarterly budget.

Arlington, Virginia, Us

Tactical Communications Technician•Managed eight skilled team members and coordinated the installation, operation, and maintenance of communications equipment and network

Master Of Divinity (Mdiv), Congregational Leadership

Bachelor Of Science (Bs), Business Management & Bs E-Business/ E-Commerce