Cultivate and nurture innovative ideas and works cross-functionally to bring new fulfillment solutions to market in partnership with retailers. In charge of creating step-change improvements in growth, customer experience, operations, and shopper experience. Focused on creating new solutions across multiple operating models that accelerate the future of grocery. • Director of multiple retail fulfillment facilities, ensuring the assigned facilities are running at maximum efficiency by identifying and implementing process improvement opportunities. • Lead and oversee operations for a multi-state region, including recruitment, training, and management of a team of 150+ employees.• Develop and implement strategies to enhance efficiency, productivity, and customer satisfaction, resulting in a 20% increase in overall regional performance.• Develop performance improvement plans to meet and exceed key performance indicators for Facility Shift Supervisors to execute against.• Support professional development of team members, including writing and delivering annual performance evaluations and ongoing feedback• Review, follow-up, and close out any open reports on safety, injuries, Human Resources and/or Employee Relations policy violations, and Loss Prevention issues

Retail Experience ManagerOversaw store operations while leading and directing team members to ensure on time work completion. Produced sound decisions impacting the long-term success of the company. Gained an understanding of customer behavior patterns. Responded to customer needs and demonstrated bias for action in resolving issues promptly. Coached store managers daily to help improve the customer experience. Broadened knowledge and improved the in-store experience for customers. Followed SOPs and ensured team members were properly trained on daily tasks. Fostered a collegial team environment while reinforcing operational and team goals. Offered feedback on local events impacting issued labor hours. Interviewed, hired, and developed top talent for the organization. • Prioritized daily work for the team and developed execution plans. • Managed a team of 250+ employees, overseeing day-to-day retail operations.• Developed and executed strategies to increase sales revenue by 15% and improve overall customer satisfaction. • Conducted regular performance evaluations, provided coaching and mentoring, and implemented training programs to enhance team performance.• Implemented operational improvements, resulting in a 25% reduction in costs and increased efficiency. • Boosted team performance through coaching and regular feedback to identify areas of improvement.

General ManagerDrove sales, handled complicated sales, managed cash and inventory, and followed-up with customers. Provided customers with top quality merchandise and service. Diagnosed opportunities and developed action plans to raise performance levels. Forecasted business outlook while focusing on productivity to meet sales goals. Identified staff training needs and provided ongoing training opportunities as needed. Processed vendor deliveries, stocked the sales floor, controlled inventory stock levels, reordered items as needed, and controlled shrink. Enforced company policies and procedures.• Led a team of 50+ employees, providing guidance and support to achieve sales targets and deliver exceptional customer service.• Developed and implemented sales strategies that resulted in a 15% increase in revenue.• Increased the amount of traffic coming into the store during community events.• Developed and implemented innovative marketing strategies, resulting in a 30% increase in sales revenue within the first year. • Leveraged staff strengths and created developmental plans to prepare individuals for future growth.• Maximized sales by prioritizing and adjusting staff schedules as needed to address the needs of customers.