Jerome Chen Email & Phone Number

Costa Mesa, Ca

Leadership: Support team lead contact to HealthShare Exchange of Southeastern Philadelphia; organized a dozen Support Engineers for product and feature-specific technical documentation; Analytical: high familiarity with application database schema; extensive use of SQL to investigate data discrepancies from customer expectation; resolved over one thousand complicated client production issues by determining model, view, controller, or external data fault;Communication: directly assisted HIE clients from across US and international; constant collaboration with different teams and departments such as development, product management, project management, sales; Technical: programmed Mirth Connect channels for the use of live patient health data cleanup and manipulation; troubleshot production failures regarding Web Service requests, application REST API, CCDA and HL7 messages, Glassfish Threading;

Began in case management for the support team through working with Corporate ticket tracking applications such as SugarCRM and JIRA in order to keep cases up to date. Became certified in Mirth Connect and Mirth Appliance use, and took on client support cases, most of which dealt with code development to transform HL7 messages, and VM software management.