Jerome Collins Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for performing Quality Assurance checks on banking applications for high net worth clients (consumers and businesses). I also approve these accounts and open them once all the correct documentation is uploaded. I am responsible for any account maintenance requests that might take place such as change of address or ordering checkbooks.

Tampa/St. Petersburg, Florida Area

Account Opening Specialist (QA)

Tampa/St. Petersburg, Florida Area

Analyzing cross sector relationships of clients to identify where each client does business to help determine risk. Writing comprehensive reports on searches for negative news. Strong attention to detail is imperative to fully access the risk of our clients. Looking for any discrepancies between what is listed in Actimize or other KYC systems such as SPF status and alerting the businesses of these differences. Determining the Senior Public Figure status of a client to access the risk more accurately. Analyzing each case to determine duplicate records, mislabeled accounts or missing information so that is can be sent to technology to either delete or update. Cross trained employees in critical day to day functions in order to help mitigate risk thus providing a solid backup structure. Knowledge of source feeds as well as data analysis to ensure the accuracy of information received.

Tampa/St. Petersburg, Florida Area

Executed high profile, time-sensitive searches to identify various accounts of high risk individuals and entities. Developed links between account holders and possible secondary signers in an effort to locate additional high risk customers that warranted additional investigation. Documented all findings thoroughly and accurately when drafting comprehensive reports under strict time sensitive deadlinesHighly involved in various projects including the LATAM system information project, APAC Subcase Project and The Remediation potential match project. Identified and communicated process improvements to Senior Management. Operated within agreed business SLAs and strict confidentiality standards. Maintained consistent high quality standards during high case workloads.

Bradenton Fl

Received checking and savings deposits: verified cash and endorsements, received proper identification for cash back, and issued receipts of deposit. Demonstrated excellent customer service skills. Examined checks deposited and determined proper funds availability based on regulation requirements and completed Hold Notices. Identified and reported counterfeit currency. Cross-sold bank products and services. Verified deposit coupons were properly completed and checks were made payable to the “Bank.” Balance drawer daily, including periodic batching of cashed checks. Maintain appropriate currency logs Follow all bank policies and procedures.