Event Management | Incident Management | Request fulfillment- Verify the impact to the customer to ensure that appropriate action can be taken.- Follow ticket handling procedures to ensure prompt and efficient resolution.- Perform relevant technical checks and utilize knowledge from experience as well as history of alerts,Incidents, Problems and Changes to verify Alerts vs Incidents or Requests.- Review the quality of ServiceNow Records to ensure all details are captured including as per teams checks and balances including CMDB items for efficient support of Interactive customers.- Engage Major Incident Managers for all P1 and P2 determined Incidents.- Events have cleared within monitoring tool before closing incident record.- Manage to resolution or escalate incidents and requests to Level 2 Cloud Infrastructure Support team for further investigation while ensuring sufficient knowledge transfer.Change Management- Perform relevant actions to create and seek approval for changes.- Assist team members by peer reviewing changes in a timely manner.- Complete changes in agreed scheduled timeframes.- Where changes are not successful, communicate status and be clear about use of roll-back plans and fix in place actions.- Work with the change Manager to provide additional information deemed necessary for the approval of changesSupported Environments- Supporting VMware vCenter and ESXi Host Provisioning, Maintenance and Monitoring.- vCenter Alerts Monitoring.- Perform Virtual Machines Provisioning, Maintenance and Monitoring.- Ensure Systems/Servers are 100% Highly Available.- Recommend VM upgrade(s) based on the system performance.- Administering Distributed and Standard Switch and port groups.- Administering Users Managements.- Microsoft Windows Maintenance and Troubleshooting 2008, 2012, 2016, 2019

- Application Deployment and Support- Plans and Implements server and application upgrades, maintenance fixes and dev supplied patches- Plans and Implements app services configuration, installation thru Azure Cloud

- Perform Server related installation tasks – Installation of OS and Applications- Perform server related configuration and management tasks – Users, Filesystems, Window Settings etc.- Plans and Implements server and application upgrades, maintenance fixes, and vendor supplied patches.- Addresses and resolves assigned incidents in a timely escalation- Collaborate with external entities (e.g vendors) on trouble tickets / filed cases.- Develop and maintain installation and configuration procedures.- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. - Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.- Perform periodic performance reporting to support capacity planning. - Configure CPU, memory and disk partitions as required.- Perform Server Hardware Installation, Configuration and Troubleshooting.- Perform Server and Workstation Operating System Backup and Imaging.- Provides post-sales maintenance support on Sun/Oracle servers and Solaris operating system at customer locations- Troubleshoots and replaces FRU level of Sun hardware and EMC Clariion storage- Performs preventive and proactive maintenance- Configure and install Unix/Linux servers

Researching, designing, implementing, and testing software. Also taking part in design, computer programming, or software project management.