Diagnose and Troubleshoot Software, Hardware, and Network issues. Deliver customer satisfaction by ensuring issue resolution with reasonable expediency. Point of escalation for team and provides advice and guidance in resolving challenging IT issues. Coordinate with various IT teams and help escalate high importance issues to management. MAC support includes but not limited to binding/unbinding to domain, Jamf, MAC Office, Filevault, WinMagic encryption, Citrix and Juniper network connect.Security tools Support, Symantec Endpoint Protection, Malwarebytes, ESET, CrowdstrikeVPN Tools support, Palo Alto Network Global Protect, Symantec VIP Access, RSA, Cisco AnnyConnect.Remote user support through Webex, RDP, with use of clear and concise communication and by using the process of elimination to resolve the issue.Configure and Support Cisco deskphones using Cisco Call manager.Office Support with Office 2010, 2011, 2013, and 2016Exchange support, On Prem, Office 365, IOS/Android devices, MAC/PCMobility support for IOS/Android Devices includes MobileIron and Airwatch.