IT Business Analyst •Supported regional manufacturing organizations in all IT capacities including programming on IBM S/36 and AS400 mainframes, operational programming in OCL (object control language) and CLP (control language programming).•Maintained system stability.•Creation/maintenance of queries.•EDI package upgrades.•Computer training for end-users. •Coordination of yearly inventory process.•Responsible for nightly backup of data.•Ensured data integrity for invoicing process for vendors Sears, JC Penney’s and Smith&Noble.•Utilization of SEQUEL.Word, Excel, AS400 applications, Inovis EDI, Novell Console One, PC anywhere, Cisco VPN Client, Castelle Fax Press, Pro-Gen 4GL programming, Advance Systems Concepts Sequel /TablerOperational Tasks for AS/400 System and M.I.S. Department Daily/Month End/Year End DutiesHelp Desk Client Services for Hardware/Software/Communication Error AnalysisHelp Desk Job Request Creation/Maintenance with Daily Job StatusElectronic Data Interchange setup/maintenance/upgradesPC setup/maintenance/upgrades on Windows 95, 98, 2000, NT, XP Platforms, Windows 7/8Query creation/maintenance using AS/400 SQL and Sequel Viewer/Tabler/Reporter/ViewpointPhysical Inventory – Managing Inventory Data Entry and Audit Team/Variance ReportsNetwork cabling (CAT5, CAT5E)/RJ45MS Word/Excel usage and Client Training/Error AnalysisJob Procedure Documentation for M.I.S. and User Departments (SOP’s)Novell Groupwise E-mail usage and Client Training/Error AnalysisWritten an Order Entry System in RPG with Screen DesignWritten an Order Inquiry System for Current/History Data with User Comment SystemBusiness Technical Support Representative•Call Center phone experience.•Technical support for Billing, Internet, Cable, and Phone•Processing WIP cases.•Modem monitoring for set up and summary analysis.•Customer call back for normal cases and special case requests.•Dothan Customer Service