Jerome Fenner Email & Phone Number

- Troubleshoot, repair, upgrade and install all manner of hardware in client desktops and laptops- Utilize specialized software to diagnose PC and laptop hardware issues- Install, configure, repair and upgrade operating systems and software to include Windows 2000, XP, Vista, and Windows 7- Utilize NTBackup, Acronis, and Symantec to backup and recover client Servers, PCs, and laptops- Utilize software such as Trend Micro, AVG, Malwarebytes and Avast to monitor, detect and remove viruses, spyware, and malware- Perform internal and external scans of hardware to detect failure, viruses, spyware, and malware- Build custom systems to meet specific client needs

- Installed, configured and upgraded operating systems and software- Assigned a territory of customers, responsible for diagnosing and repair of commercial copier products, PC’s, and laptops- Provided networking solutions over-the-phone and hands on to customers for PC’s, laptops, commercial copiers and printers- Managed the operations, stock level, technical literature, repair and installation functions, in preparation for delivery of copier products to customer base- Diagnose, Repair and Prepare for resale all manufacturer PC’s and Laptops- Manage inventory of all in house PC’s, Laptops, and Copiers