For the 4PL supply chain company of GEODIS Group, which operates all around the world for major companies. The deliveries are scheduled, managed, and monitored thanks to 3 Control towers based on Guadalajara (Mexico), Belgrade (Serbia) and Shenzhen (China). This position has been created to merge the 3 local operations to a single one, including the specific support on Aerospace & Defense. Governance & Process had to be defined, deployed and they are now applied.The locations, end-users and the teams• France (65 HQ + 83 A&D end-users supported): 1 Support Infra for A&D• Serbia (345 EMEA end-users supported): 1 Local Manager + 3 App support + 1 infra support (helped by external company)• China (147 APAC end-users supported): 1 Local Manager + 1 App/Infra support (helped by external company)• Mexico (518 AMS end-users supported): 1 Local Manager + 3 App support + 5 Infra support (helped by external company) The scope, Workplace/infrastructure & Application• Office and Warehouse management: Network, devices, security• Local/Homemade applications RUN management• Application support for all app (corporate, homemade, and local)Governance & Process deployment • Incident: Follow the Sun for critical Incident and ITIL methodology (RCA, Problem…)• Demand management with Hybrid mode (Agile / ITIL)• Workplace management (Inventory, alignment of methodology…)• DevOps

Projects Management,includingControl of specificationsRisk AssessmentManpower allocationKPIs and ReportingProject status communicationsDaily follow-up (costs/timings/production/quality)Implementation of Agile processesService Delivery for Carmignac / Axa / BPI / Sodexoincluding,SupervisionGeneral follow-up (costs/quality)Customer SatisfactionProcesses and Procedures (establishing or refining service delivery processes)Global implementation of competence centresDeployment of best practicesSelection and support of dedicated resourcesImplementation and monitoring of quality and continuous improvement processesOperational management of services (suppliers and internal or external providers)

Real estate operations coordination (for optical fiber’s deployement)B2B & B2C / process developement / reporting Writing specifications of information systems, competitive intelligenceManagement of an internal team & outsourced resources set up and management of projects between Iliad’s entities Recruitement & training & level up of new employees, awareness of agile methodologies

Real estate operations coordination (for optical fiber’s deployement)B2B & B2C / process developement / reporting Writing specifications of information systems, competitive intelligenceCo-management of an internal team & outsourced resources Training of new employees

Creation and conceptualizationMarketing campaignArtworksWeb design Game design (w/ Project Manager & Brand Content Manager)Monitoring of outourced resources and freelancers (BFM bank, Accor Hotels)

Sale of computer products (hardware & software) / Merchandising / Management / Reporting

For the magazine newlook, playboy, axelleparker, maximal, FHM: Design and project tracking for websites visual redesignUsing SEO tools / Competitive Intelligence / Community Development / Event Organization

Creation of advertising materials / templates / logosfor clients ( private & pros / companies / white-label advertising for agency)Project Management / Impressions and shaping (Negotiation and QC tracking)

Definition and implementation of com tools to store promotion:db / phoning / brief leaflets / magazine’s editorial

Renewal and creation of packaging / POP / internal and external communication for Proteïn System

Sale of computer products (hardware & software) / Video Games / Mobile phones / Merchandising