Déploiement et suivi / support des outils métiers à destination des GRETA-CFA et GIP de la région Occitanie

Support Team management dedicated to retail cashiers, gift cards software

Tools Specialist Team Manager dedicated to Ubisoft BGE2 game development

Global ISO 9001 Process and Policy Specialist, responsible to help creating and sustaining knowledge base articles within Dell Technical Support, both on the Consumer and Commercial segment, with Enterprise as well. Main contact for EMEA region. Responsible for ISO conformity. Project lead on feedback management and improvement on articles clarity and accessibility.

Europe Middle East & Africa (EMEA) for Consumer & Small Medium Business (CSMB) customers as Process Engineer Lead - Quality Management System (QMS) and ISO EngineerEnsure ISO certifications maintainCarry out Internal ISO / Pre-certification audits as part of the main ISO requirementWork on the continual improvement of the Internal ISO audit structure in coordination with Global teamDefine a new design & structure of Quality Management System database for EMEA… Show more Europe Middle East & Africa (EMEA) for Consumer & Small Medium Business (CSMB) customers as Process Engineer Lead - Quality Management System (QMS) and ISO EngineerEnsure ISO certifications maintainCarry out Internal ISO / Pre-certification audits as part of the main ISO requirementWork on the continual improvement of the Internal ISO audit structure in coordination with Global teamDefine a new design & structure of Quality Management System database for EMEA organizationEnsure all processes documented / updated based on new implemented projects are aligned with ISO standard and published on QMS databaseManage the EMEA CSMB revenue teams (Casablanca, Bratislava, Bangalore & Delhi) processes to improve Customer LoyaltyManage new project implementation (new tools, new services.) within Technical Support organization from needs definition until sustain phase is established in coordination with project management office10/2007 Show less

Drive teams on achieving warranty costs targets, based on dispatch reduction, repeat dispatches, cost per dispatch, issue resolution.

Drive teams on reducing failed dispatches.

Technical Support Hotliner / Escalation ContactNotebook Products SupportResolve technical hardware / software BreakdownsManage customers' escalationsEscalation Point of Contact for mail (letters

Program and maintain Finance application for real estate