Ø Demonstrates strong people management skills, creates and leads a high performance collections team, promotes career development, effectively trains, coaches and counsels’ employees.Ø Track the execution of credit/collections operations, and report regularly to senior leadership.Ø Knowledgeable in systems integration design, to build, synthesize and implement technological applications that are customized to meet an organization's needs. Together with professionals in the IT department, test and authenticate software to determine suitability before integration into the company's main system.Ø Ensure the Collections team is following the SolarWinds Collection process with a focus of reducing DSO and maintaining Exceptional Customer Service.Ø Work with customer service, sales and other internal departments to uncover and resolve disputes, collect past due amounts and ensure customer satisfaction.Ø Recommend accounts for Legal/Agency actions, prepare and validate information and attain proper approvals.Ø Ensures coordination and control of all credit decisions and collection strategies with appropriate managers, sales organizations, and finance leaders.Ø Ensures accounts receivable cash flow targets are achieved; communicates cash flow issues with the finance, sales and leadership teams, performs cash forecasts and variance analysis.Ø Drives and Reports on achievement of performance metrics including individual metrics, past due receivables, disputes, and Days Sales Outstanding (DSO) targets.Ø Participate and run meetings as required, including a monthly Collections review with the Sr. Manager and business segment AR reviewsØ Support additional projects and tasks related to Global Revenue Operations as they arise

 Handling Business Operation (Collection function) for North America, Europe and Asia Pacific accounts (with 5 Supervisors and 36 Collectors) Setting up strategies and programs to support business goals and collection objectives Coordinating with various department in problem resolutions and identifying its root cause Setting interdepartmental meetings to coordinate issues and creating its resolutions Managing and Monitoring implementation efforts. Ensure alignment of Global processes Review on staff performance (individual or group) and provide directions to maintain or improve collection metrics Prepare operational reports (weekly and monthly) and do its analytics Participate or Lead projects to support line of business improvement on performance and efficiency Attend to Executive Meetings Lead transition of processes from an acquired company to ensure collections tasks are not interrupted. Ensure staff are equip with appropriate training Recommend budget estimates for the team Responsible on continuous operation in collections on a given situation Influence team member to be engaged with the management Promote life-work balance on work Making decisions in hiring staff

 Handling Collection function for Central West Africa accounts (Nigeria, Ghana, Benin, Togo) Ensure hitting set targets Setting up strategies to achieve goals Do on site visits to countries assigned Look on staff performance, individual or group Prepare operational reports (weekly and monthly) Ensure staff are equip with appropriate training Comply with the agreed SLA between the country, customers, and management Responsible on continuous operation in collections on a given situation Influence team member to be engaged with the management Promote life-work balance on work

 Handles collection function for Globe Telecom’s and Innove Communications’Corporate and SME (Small and Medium Enterprise) accounts. Prepare operational results and analysis to the management Prepare operational plan for the unit and Effective table of organization. Analyze metrics and team productivity. Assess applicability of existing policies and processes, and recommend necessary changes. Ensure the team’s operation within the approved budget. Prepare budget versus actual reports with its respective review. Prepare provision for bad debt accounts. Prepare aging report. Prepare Consolidated Credit Management Report. Prepare Portfolio Analysis. Prepare documentation on policies recommended Give remarks / Recommend changes on existing policies if found not applicable or subject for changes Handle the Credit Card Team who bill and collect from banks. Focal person in securing payment channels. Ensure proper collection process is in place on Marketing Plan  Direct and Guide staff on issue resolution.

 Handles all Billing for all O&M Corporate Clients Prepare Actual versus Media Expense for O&M Clients Prepares Statement of Accounts Do telecollections to collect A/R Prepare monthly receivables for Managements

 Prepares checks for various companies accounts payable Prepare Journal Entries for Vouchers Check accuracy of Sales Invoices Prepare Commission Report for agents Prepare Billing Invoices  Do telecollection to collect A/R