As a crew member, I was relied upon to provide an exceptional customer service experience to those in-store and using the drive-through. My responsibilities included: - Greeting customers upon arrival.- Informing customers of deals/ specials/promotions/offers.- Answer queries with confidence and accuracy.- Take orders quickly and properly.- Deal with cash in hand/card payments accurately,- Maintain stock; ensure food is fresh, cooked and tasty to preserve the McDonalds reputation.I was informed and trained on a series of topics which included:- Providing a hospitable customer service experience.- Updated Health and Safety guidelines (in line with the Coronavirus legislation and guidelines).- Fire Safety.