Operations Management for Coworking, Meeting Rooms and Events• Determined policies while balancing customer needs and internal resources• Based on policies, set up operational processes and procedures with agile management principles• Initiated collaboration with work integration program for operational hosting• Developed and implemented safety standards for the space and ensured its compliance during the Covid-19 pandemic• Financial planning • Capacity planningProduct Development• Online events during Covid-19 shutdown• Broadcasting capabilities to enable sales of event space during shutdown, and for hybrid events thereafter• Meeting room and catering packages• HackathonsCommunity Building• Thoroughly onboarded new members to enable them to thrive in the community• Initiated and executed community events, in person as well as online• Connected individuals to share skills, knowledge, and ideas• Fostered exchange with Community leads from other Impact Hubs in SwitzerlandSales• Developed into co-lead Sales Space and Community just before Covid-19 outbreak• Main responsibility to bring opportunities (first in-person contact on site) to close deals• Support in lead generation• Initiated campaign video to showcase safety standards during Covid-19 pandemic• Determined sales reporting needsOrganisational Development• Strong involvement in further implementing TEAL practices• Fostered cross-circle collaboration• Initiated and implemented performance evaluation practicesAccounting• Established bookkeeping policies, processes, and procedures to record transactions on Property Management System (PMS)• Established daily closing policies, processes, and procedures for the Café with reconciliation between different payment methods, and four eyes principle before entering transactions into PMS

Operations Management• Established new processes and policies in the restaurant and bar operations• Achieved low labour cost percentages through lean service procedures and outstanding teamwork

Guest relations• Dedicated in handling guest complaints with effective communication skills• Created genuine hospitable atmosphere for guestsOperations Management• Quickly gained understanding and command of the various tasks and procedures, developed them further to a superior level of execution• Established new and questioned existing processes and policies in the restaurant operationsPeer Coaching• Shared valuable own experience and knowledge, and reflected with team members and managers on past shifts and existing challenges; focus on improving guest-handling, processes and team dynamics

Leadership• Led a new team of 10 people• Facilitated a positive and high-performance work environment through clear goal setting, and empowering the team with employee involvement initiatives• Institutionalised processes and set up team for smooth handover to permanent successorOperations Management• Achieved ~15% cost reduction for goods through adjusted purchasing, portioning processes and policies; and ~10% labour cost reduction through lean scheduling• Created cross-departmental synergies to cover labour and knowledge shortagesStakeholder Relations• Established and maintained relationships with regular guests, suppliers, the neighbouring community, and other partners

Innovation Management• Spearheaded initiative to develop and launch first digital iPad menu within the Central Plaza Hotel Group, worked with external software developer and delivered project ahead of deadline• Prepared all F&B outlets for visits of the corporate Director of Operations; coordinating with several outlets and departments to ensure requested inputs are implemented• Created standard operating procedures to support employees in handling newly implemented processes• Provided valuable feedback on corporate initiatives undertaken on premiseCultural Intelligence• Rapidly adapted to distinct local culture and habits in a working environment and with guests; gained respect from local employees and management through cultural awareness

Responsibility & Leadership• Led own banquets and took care of groups of guests (up to 70 people), including business leaders, politicians and celebrities during the renowned Art Basel fair, the Baselworld watch and jewellery fair and other events• First leadership experience in professional setting, led up to 10 people

Responsibility• High involvement and autonomy in a project managing the transfer from a clients' collective account to their private accounts; total liquid assets of around CHF 1 million