Jérôme Hemmig Email & Phone Number

Reinach, Basel-Country, Switzerland

Zurich, Switzerland

Basel Area, Switzerland

• Operations Management for Coworking, Meeting Rooms and Events
• Determined policies while balancing customer needs and internal resources
• Based on policies, set up operational processes and procedures with agile management principles
• Initiated collaboration with work integration program for operational hosting
• Developed and implemented safety standards for the space and ensured its compliance during the Covid-19 pandemic
• Financial planning

Basel Area, Switzerland

• Operations Management
• Established new processes and policies in the restaurant and bar operations
• Achieved low labour cost percentages through lean service procedures and outstanding teamwork

Basel Area, Switzerland

• Guest relations
• Dedicated in handling guest complaints with effective communication skills
• Created genuine hospitable atmosphere for guestsOperations Management
• Quickly gained understanding and command of the various tasks and procedures, developed them further to a superior level of execution
• Established new and questioned existing processes and policies in the restaurant operationsPeer Coaching
• Shared valuable own experience and knowledge, and reflected with team members and managers on past shifts and existing challenges; focus on improving guest-handling, processes and team dynamics

Zürich Area, Switzerland

• Leadership
• Led a new team of 10 people
• Facilitated a positive and high-performance work environment through clear goal setting, and empowering the team with employee involvement initiatives
• Institutionalised processes and set up team for smooth handover to permanent successorOperations Management
• Achieved ~15% cost reduction for goods through adjusted purchasing, portioning processes and policies; and ~10% labour cost reduction through lean scheduling
• Created cross-departmental synergies to cover labour and knowledge shortagesStakeholder Relations

Hua Hin, Thailand

• Innovation Management
• Spearheaded initiative to develop and launch first digital iPad menu within the Central Plaza Hotel Group, worked with external software developer and delivered project ahead of deadline
• Prepared all F&B outlets for visits of the corporate Director of Operations; coordinating with several outlets and departments to ensure requested inputs are implemented
• Created standard operating procedures to support employees in handling newly implemented processes
• Provided valuable feedback on corporate initiatives undertaken on premiseCultural Intelligence
• Rapidly adapted to distinct local culture and habits in a working environment and with guests; gained respect from local employees and management through cultural awareness

Basel Area, Switzerland

• Responsibility & Leadership
• Led own banquets and took care of groups of guests (up to 70 people), including business leaders, politicians and celebrities during the renowned Art Basel fair, the Baselworld watch and jewellery fair and other events
• First leadership experience in professional setting, led up to 10 people

Zürich Area, Switzerland

• Responsibility
• High involvement and autonomy in a project managing the transfer from a clients' collective account to their private accounts; total liquid assets of around CHF 1 million

Bachelor Of Arts - Ba, Hospitality Management

Activities and Societies: Global Citizenship Debating Distinguished grades in all mandatory individual exams - Accounting (best result).

Business Administration And Economics

University-Entrance Diploma, Economics

Thesis: "The Political Developments of the Spanish Basque Country from the Civil War until Today"