I lead, coach and mentor a team that is responsible for new lines of business. In my role I am constantly thinking out the box to create fresh, powerful scripts. By utilising the CRM I am able to interpret the data and focus on areas of training and development.

Customer Service & Sales (UK). I lead team of x16 and oversaw a floor of x108. Coach and mentor, handle disciplinary processes, motivate and drive, strategize on new sales techniques, drive KPIs, reporting. Data analysis to spot new trends and coaching areas. Regular 1-2-1s with team members. Live listen to calls and implement repetitive coaching. Quality checks, dip checks. Regular team huddles to ensure morale is high and to address any concerns. Offer support and guidance to less tenured TLs, share best practices and techniques. Assist OL with reporting & sharing communications. General floor support. Liase with clients as well as seting up client meetings to review stats and areas of improvement. Recruitment & interviews of new candidates.

I worked in outbound/inbound & B2B UK sales campaigns. I have always taken new starters under my wing and guided and coached. Always met all my KPIs. I was awarded the Top Sales agent for 2 years consecutively.

I worked as an inbound Sales agent on a USA mobile campaign. I dedicated myself to learning new skills and applying them for success. My efforts paid off as I was recognised as the Top performer from 5 floors of agents for x2 quarters.

Nearly x80 staff reported directly to me. My job entailed reporting daily on stock manufactured, wastage, raw material count. Set up production lines in accordance to production schedule. Planning and execution. Ensuring Quality standards met. Drive production. Oversee dispatch & logistics.