I provide one-on-one tutoring for undergraduate students in Algebra, Python, and C++ Programming.I assist students with assignments and lab work, including grading and providing feedback.

I monitored the bank's IT infrastructure and IT services, ensuring optimum availability and functioning.• Designed ETL data pipelines using Python and SQL to extract, transform, and load (ETL) performance data on IT systems (including, servers, network devices and power systems) into structured tables.• Analyzed the structured data to derive actionable insights to ensure 24/7 optimal functionality of the bank’s IT infrastructure, leading to the prevention of system failures and ensuring 99.9% uptime.• Leveraged SQL, Python, and Excel to analyze customer service agents’ performance, generating insights that improved response and resolution times.

I managed Windows Server (Active Directory, File Server) for Contour Clients remotely.I managed Microsoft Office 365 and Exchange Admin Center for Contour Clients remotely.I troubleshooted and resolved end user issues remotely.

• Extracted, cleaned, and analyzed incident ticket data using SQL queries and Excel.• Generated visual insights into daily, weekly, and monthly performance using Excel, leading to the effectiveallocation of field engineers, which increased network availability.