Jerome Maloloy-On Clssyb Email and Phone Number

IT Services and IT Consulting

Responsible for overseeing the management and support of end-user computing environments in an organization. This includes the planning, design, implementation, and maintenance of desktop, laptop, mobile devices, and other end-user devices and technologies.● Manage and supervise a team of end-user computing support specialists.● Develop and maintain service level agreements, ensuring that they are consistently met or exceeded.● Provide guidance and mentorship to team members, ensuring that they have the necessary skills and knowledge to perform their job duties effectively.● Develop and implement policies and procedures for the end-user computing support team.● Monitor and report on key performance indicators, identifying areas for improvement and implementing strategies to address them.● Collaborate with cross-functional teams to ensure that end-user computing support services align with business objectives.● Provide regular training and development opportunities to team members to enhance their skills and knowledge.● Oversee the deployment, configuration, and maintenance of end-user computing hardware and software.● Ensure that end-user computing support services are delivered in compliance with regulatory requirements.● Manage vendor relationships and negotiate contracts to ensure that services are delivered in a cost-effective manner.

Responsible for maintaining, configuring, and managing an organization's computer systems and networks to ensure that the organization's computer systems and networks operate efficiently and effectively, and that they are secure and reliable.● Manage Telecom/Voice Systems which includes, installation, monitoring repair and maintain communication systems and equipment to ensure voice operations are working.● Manage the team who maintains the telecommunications/dialer and voice systems.● Provide support and coordinate engineering solutions and telecommunications/voice administration for all components associated telecommunications/VoIP capabilities.● Maintain up to date configuration of all commercial software and hardware relevant to the management of the telecommunications/VoIP capabilities.● Evaluate, troubleshoot and analyze telecommunications/VoIP events and the ability to monitor data on the network to provide troubleshooting and event diagnosis.● Coordinate with operations and the other department on activities related to data network and computer operations, staff assignments especially during new campaign set-up to ensure we provide required services.● Researches software application and hardware requirements toprovide recommendations regarding applications and purchasesand ensuring availability of assets.Ta

● Maintain and Manage IPPBX and Predictive Dialers(Asterisk).● Maintaining and Manage LAN, WAN, Wireless and VPN.● Maintaining and Manage Linux Servers.● Maintaining and troubleshooting Active Directory, DHCP, DNS, Wins, GPO, Site’s & Services, Application and Mail Server.● Maintaining setup and troubleshooting Desktops, Laptops, Printers, Handheld devices Switches, Routers and Network cabling.● Manages all network servers and other network components including installation, configuration and maintenance.● Develops and maintains network security procedures. Adds, removes, and changes authorities for network users.● Monitors and measures the performance of the network; reports problems to the appropriate individuals.● Researches, plans and oversees network and telephone system replacements and upgrades.● Maintains documentation of the network, telecommunications and telephone systems.● Establishes and maintains contact with vendors for support.● Supervises trains and evaluates Technical Support.● Reports to the CEO for IT Operations updates.

Responsible for providing technical assistance, guidance and support to users of an organization's products or services. ● Manage Hardware PBX(Panasonic).● Maintaining and Management Local Area Network.● Maintaining and Manage Windows 2003 Server.● Maintaining setup and troubleshooting Desktops, Laptops, Printers, Handheld devices Switches and Network cabling.● Monitors performance of the network; reports problems to the appropriate individuals.● Establishes and maintains contact with vendors for support and problem resolution.● Research on computer vulnerabilities and exploits.● Computer problem testing and replication.● Software testing on different windows environments using Virtual Machine.● Perform bug testing and verification.● Create a test case in a certain test scenario.

● Set-up and configure dial-up Internet connection to clients.● Monitor Proxy and Remote Access Server.● Collaborated with vendors to locate replacement components and resolve advanced problems.● Tested and installed motherboards, processors and graphicscards on desktops and laptops for corporate staff.● Answered calls at the company's help desk, assisting employeesand customers with troubleshooting computer issues.● Linked computers to network and peripheral equipment,including printers and scanners.● Backed up company data on a regular basis, successfullyrecovering critical information after malware attacks.● Used diagnostic tools to identify hardware failures and replace non-functional components.● Configured hardware, devices and software to set up workstations for employees.● Patched software and installed new versions to eliminate security problems and protect data.● Removed malware, ransomware and other threats from laptops and desktop systems.● Explained technical information in clear terms to non-technical individuals to promote better understanding.● Helped streamline repair processes and update procedures for support action consistency.● Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.