Jerome Marcelo Email & Phone Number

Regina, Sk, Ca

Regina, Saskatchewan, Canada

Responsible for working collaboratively with the Corporate Claims Portfolio Managersto gather data and identify patterns and trends to support the continuous improvement of the claims experience. Responsible for monitoring claims standards and procedures to ensure consistency and alignment with established framework and KPIs.Claims Product and Process Analysis • Creates reports and dashboards to support the implementation of industry best practices in claims management and the continuous improvement of claims standards, procedures, and guidelines.• Analyzes report data to identify new patterns or trends.• Compiles and analyzes new and existing competitor and industry information.• Monitors and identifies regulatory changes in each region and prepares summary of the changes, dates, etc.Claims Product Performance Management, Monitoring & Reporting• Continuously monitors and analyzes claims data (procedures, stakeholder feedback, claims transactions and performance) to assist in evaluating the outcomes of current standards and procedures for effectiveness, quality, and compliance. • Monitors and reviews current claims reports and collaborates with reporting and analytics to improve reporting and analytical tools.• Monitors and reviews claim handling to ensure best practices and governance are being followed.• Collaborates with Corporate Claims Training in the review, development, and coordination of training requirements to ensure alignment with standards and procedures.• Works with stakeholders to review and update handbooks and/or manuals.Collaboration and Relationship Management • Assists the Corporate Claims Specialist in obtaining and providing reporting and analysis on claims performance, in accordance with defined procedures and guidelines, to identify improvement needs that are more closely aligned to customer needs.• Develops and maintains positive relationships with internal and external stakeholders

Regina, Saskatchewan, Canada

Responsible for working collaboratively with the Corporate Claims Portfolio Managersto gather data and identify patterns and trends to support the continuous improvement of the claims experience. Responsible for monitoring claims standards and procedures to ensure consistency and alignment with established framework and KPIs.Claims Product and Process Analysis • Creates reports and dashboards to support the implementation of industry best practices in claims management and the continuous improvement of claims standards, procedures, and guidelines.• Analyzes report data to identify new patterns or trends.• Compiles and analyzes new and existing competitor and industry information.• Monitors and identifies regulatory changes in each region and prepares summary of the changes, dates, etc.Claims Product Performance Management, Monitoring & Reporting• Continuously monitors and analyzes claims data (procedures, stakeholder feedback, claims transactions and performance) to assist in evaluating the outcomes of current standards and procedures for effectiveness, quality, and compliance. • Monitors and reviews current claims reports and collaborates with reporting and analytics to improve reporting and analytical tools.• Monitors and reviews claim handling to ensure best practices and governance are being followed.• Collaborates with Corporate Claims Training in the review, development, and coordination of training requirements to ensure alignment with standards and procedures.• Works with stakeholders to review and update handbooks and/or manuals.Collaboration and Relationship Management • Assists the Corporate Claims Specialist in obtaining and providing reporting and analysis on claims performance, in accordance with defined procedures and guidelines, to identify improvement needs that are more closely aligned to customer needs.• Develops and maintains positive relationships with internal and external stakeholders

Saskatchewan, Canada

Responsible for assisting in developing, implementing andevaluating the corporation’s marketing campaigns. The incumbent leads and coordinates theimplementation of approved campaigns with Marketing and Communications and otherinternal stakeholders1. Assist in developing innovative, effective and measurable marketing campaigns andprocesses.2. Lead and coordinate the implementation of marketing plans with Marketing andCommunications and other internal stakeholders.3. Analyze and evaluate external marketing activities and recommend changes when required.4. Assist in maintaining an integrated marketing communication planning calendar.5. Contribute to the development of geographic/regional marketing plans.6. Conduct ad-hoc marketing research.7. Directly manage the corporation’s social media platforms, including creating outgoingcontent such as videos, images, editorials and messages in conjunction with Marketing &Communications and business areas.8. Actively participate in a variety of social media activities to leverage online communities,increase brand awareness and attract target audiences.9. Analyze the online discussions regarding the corporation and actively listen to the socialmedia community, regularly reporting on findings.10. Measure the impact of marketing campaigns, including the social media program, on theorganization’s overall marketing efforts.

Regina, Saskatchewan, Canada

Responsible for providing day-to-day advanced technical and operational support for business systems and processes and for leading business analysis activities for projects in the applicable division. 1) Business Changes Support & Deliverya) Provides day-to-day advanced technical and operational support b) Monitors and maintains business systems and processes.c) Troubleshoots and resolves complex and escalated business system and process issues d) Liaises/consults with Systems, business areas and/or vendors on the delivery of business system and process activities e) Develops and maintains complex queries, spreadsheets and reports.f) Identifies, researches, analyses and recommends improvements to business systems and processes.g) Identifies, develops and delivers user training for business systems and processes.h) Develops and maintains procedures for business systems and processes2) Project Support & Deliverya) Works collaboratively with the Enterprise Program Management Office b) Serves as the subject matter expert (SME) on business systems, processes and rules.c) Leads business analysis activities for divisional business system or process projects i) Identify, manage and communicate requirements;ii) Identify and propose solutions.d) Assess, test, verify changes to functional requirements.e) Support implementation and evaluate solutions.3) Functional Supervisiona) Provide technical advice/guidance to others which includes direction on work assignment, content and process. This also includes answering questions from staff relating to how work is to be done, corrections and expected outcomes.b) Responsible for scheduling the work of staff c) Determine and allocate work assignments to subordinate, team or project staffd) Monitor and record information relating to work, standards and performance e) Provide training and ongoing coaching and motivation to employees

Regina, Saskatchewan, Canada

Responsible for providing day-to-day technical and operationalsupport for business systems and processes and for supporting business analysis activities forprojects in the applicable division. The incumbent monitors and maintains business systems andprocesses, troubleshoots and resolves complex issues and liaises with Systems, business areasand/or vendors on the delivery of business system and process activities.1. Provides day-to-day technical and operational support for business systems and processes.2. Supports business analysis activities for business system or process projects (such as systemmaintenance and upgrades), including planning and monitoring; identifying, managing andcommunicating requirements; identifying and proposing solutions; and assessing, testing,validating, implementing and evaluating solutions.3. Works collaboratively with the Enterprise Program Management Office (EPMO) on EPMOleadprojects that impact the division.4. Monitors and maintains business systems and processes.5. Troubleshoots and resolves complex business system and process issues -- and documentsissues and fixes.6. Liaises/consults with Systems, business areas and/or vendors on the delivery of businesssystem and process activities (e.g. system maintenance, upgrades and improvements) andto resolve complex issues.7. Develops and maintains complex queries, spreadsheets and reports.8. Identifies, researches, analyses and recommends improvements to business systems andprocesses.9. Identifies, develops and delivers user training for business systems and processes.10. Develops and maintains procedures for business systems and processes.

Responsible for administering SGI’s collision body shop accreditation program. Providesadministrative support for the performance management process. Acts as primary contact forthe accreditation program with Body Shops.1. Audit Process Administration (50%)· Prepares monthly appraisal desk review packages.· Responsible to attend all Image, Audit and Accreditation meetings, and record anddistribute minutes to staff for SK Auto and National Appraisals.· Sets-up recovery files in GIS, issues invoices to body shops, collects from body shops andcloses files.· Acts as the primary contact for body shops for the administation of the audit andperformance management processes for both Saskatchewan Auto and NationalAppraisals.· Responsible to work in conjunction with Appraisal Analyst to prepare departmentalpresentations and meeting material for both Saskatchewan Auto and NationalAppraisals.· Responsible for drafting and distributing all Audit, Training and Coaching letters torepair industry partners.2. Accreditation Program Administration (30%)Administers the application process for body shops accreditation and transfers –reviews applications for completeness, requests missing information if necessary.· Administers the annual self-declaration for accreditation compliance; reviews selfdeclarationsfrom shops and escalates files that no longer meet accreditation· Maintains and updates body shops payee files.· Responsible for ensuring the body shops profiles are administered in the Estimacticsvaluation software.· Coordinates the distribution of bulletins and other communications for body shops.3. Accreditation Performance Management Administration (20%)· Maintains and updates body shop accreditation levels.· Coordinates performance management shop visits by appraisal management·ents. Files and tracks performance management plans

Responsible for scheduling appraisal appointments and managing vehicle movements from customers to appraisal services and salvage.Records Tow ins for vehicles that are dispatched to appraisal and salvage areaMaintain an Vehicle Tracker System to record location of vehiclesMaintains a scheduler system for appraisal appointmentsMaintains a Tow out schedule for towing companies

Corporate Sales Account Manager for U.S. meduim sized business partners of Staples U.S.Call Center

Sales and Technical Support for Bell Products and Services

Manila Philippines

An agency that provides outsourcing requirements for Manpower, In store promotions, retail training and retail data warehousing.- Leads the sales division of the company- Leads the operations division of the company- Key Accounts Management

Manila, National Capital Region, Philippines

Contracting service to support P&G Key Account Managers in the execution of Retail Initiatives with the top retailers in the philippines.Support volume and distribution targets by monitoring shelf out of stock situations, pipeline and inventory status and reporting to the CBD team.Support Merchandising initiatives instore. Manage the store merchandiser team to ensure appropriate number of merchandisers are present in the retail outlets.Monitor and Report planogram execution in each and every outlets.Execure instore promotions and measure results and effectiveness vs goals.Monitor competitor activites and report them to the CBD team.

Associate Certificate In Business Analysis, Business Administration And Management, General

Project Management

Advanced Project Management

Information Technology Project Management

Project Management Fundamentals Requirements Gathering Requirements Validation and Testing Use Case Modelling

Insurance

C11 - Principles and Practice of Insurance C12 - Insurance on Property C13 - Insurance Against Liability - Part 1

Bachelor Of Science Major In Marketing, Marketing/Marketing Management, General