Advised customers and/or businesses in a dynamic call center environment and/or face-to-face contact on resolving complex issues/problems to ensure a high level of customer satisfaction.Developed, analyzed, and evaluated information by researching records, documents, and financial accounts pertaining to applied established rules and procedures utilizing multiple online/database systems. Secured, safeguarded, and managed sensitive personal and financial customer information with zero compromises. Adjudicated determinations to resolve taxpayer disputes/delinquency issues to include providing tax code guidance and assistance to customers.Utilized Affordable Care Act (ACA) training and experience while collaborating with management to provide clients consultation in completing Employer-Provided Health Offer/Coverage Information Return (Forms 1094/1095) to include regulations and policy guidance.

Directly lead a team of 30 to 100 to achieve individual and team performance goals, while ensuring the highest standards of operating procedures. Analyze daily performance and communicate with employees, encouraging and awareness and performance. Manage various performance and productivity objectives, through the use of quality assurance system, scheduling, payroll, adherence and other systems. Conduct ongoing training and inspections to ensure qualityDrafted and submitted accurate and timely managerial, fiscal, accounting and operational reports.Maintain personnel records, financial accountability and ensure equal opportunity guidelines. Provide leadership, guidance and feedback on individual performance. Created and fostered a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect. Participate in recruitment activities as needed. Actively participated in project management calls and initiatives to gain knowledge of effective methods, design, and procedures of project management

Advised customers and/or businesses in a dynamic call center environment and/or face-to-face contact on resolving complex issues/problems to ensure a high level of customer satisfaction.Developed, analyzed, and evaluated information by researching records, documents, and financial accounts pertaining to applied established rules and procedures utilizing multiple online/database systems. Secured, safeguarded, and managed sensitive personal and financial customer information with zero compromises. Adjudicated determinations to resolve taxpayer disputes/delinquency issues to include providing tax code guidance and assistance to customers.Utilized Affordable Care Act (ACA) training and experience while collaborating with management to provide clients consultation in completing Employer-Provided Health Offer/Coverage Information Return (Forms 1094/1095) to include regulations and policy guidance.

Directed and observed all departmental/plant operations to include all hiring, budgeting, disciplinary, investigating on-the-job (OJT) injuries, resolving issues/problems, and/or reinforcing employee training, as necessary.    Conduct FS inspections to ensure departmental sanitation and health/safety procedures and regulation compliance. Drafted, planned, and executed in-service education training and programs for organizational/plant employees. Managed all FS procurement, P&L accountability, storage, production, handling, code compliance, and timely service of meals to include food and supply purchases and inventories from organizationally approved vendors. Developed and managed work schedules, assignments, and shifts to include staff work performance reviews, job descriptions, cleaning schedules, management tools, and cost records to meet budget guidelines.

Supervised reception/sales area, routed incoming calls, greet customers, and provided various customer service tasks including training new personnel also enforced organizational/plant procedures and policies. Conducted, reviewed, drafted, and submitted inspection reports, process improvement proposals, electronic price quotes to include examining for completeness, accuracy, and legality for repairs or replacement.Managed and prioritized high volume phone calls and emails and dispatched to appropriate entities for action to include contact sales leads, performs regular customer call-backs, and maintained a customer referral database. Established daily sales objectives to ensure goals are met to satisfy monthly quotas and future sales growth.Maintained all facets of daily store operations to include submitting administrative/financial/inventory reports, training, recruiting, hiring; exchanges, refunds, repairs, and replacement of defective items covered by warranty.