Jerome Olson Email & Phone Number

Jacksonville, North Carolina Area

• Company liaison between the United States Marines, NAVAIR Program Manager, and Original Equipment Manufacturer (OEM) on a helmet mounted display system, Optimized Top Owl (OTO) used on Light Attack Helicopters, Huey.
• Effectively trained Marine Corps pilots and maintainers on the proper utilization and upkeep of OTO.
• Deployed with the 11th Marine Expeditionary Unit for 9 months, providing logistic and technical support. Tracked hardware assets, configuration control, failure rates, and provided detailed reports on OTO field.
• Successfully transitioned Marine Corps Squadrons in New River, North Carolina from a cockpit display system to OTO, by establishing proper equipment and spare levels, proofing procurement processes, researching NAVAIR.
• Responsible for verifying software configuration, creating and uploading software files, advanced bore sight measurements, cockpit mapping, and submitting recommendations to address ongoing technical issues.
• Department of Defense contractor with active, high-level security clearance.

Greater Seattle Area

• Improved Key Performance Indicators. Managed Boeing and Airbus contracted turnaround time, shortened mean time to repair, and reduced rejection rates.
• Successfully leveraged understanding of Lean Six-Sigma methodologies on multiple projects (Chemical Procurement and Distribution Project, Paperwork Standardization Project, IFE Cost Reduction Project, Floor Store.
• Developed a robust, visual tracking system allowing technicians to efficiently prioritize work while enabling supervisors to easily identify bottlenecks in the repair process.
• Implemented a modified Kanban system for high usage parts and consumables, increasing workflow, and dramatically improving part traceability.
• Created a barcode system for repair statements. Providing customers with a standardized, understandable technical correspondence, reducing administrative demand on technicians, and minimizing paperwork errors.
• Interviewed employment candidates, conducted performance reviews, audited timesheets, scheduled time off, identified training requirements, and organized team building events.

Greater Seattle Area

• Initiated project to rebrand company name and product line. Changed name from Magnum Laser Systems to Magnum Print Solutions, assisting with packaging design, and developing competitive pricing options (service and.
• Reorganized production processes, introducing visual aids, streamlining disassembly and reassembly procedures, tracking in-process failures, setting output targets, and creating a cleaner and safer work environment.
• Developed a simplified ordering system for production materials, eliminating redundant orders, partial runs, and unnecessary overnight shipping cost.
• Created warranty criteria for repairs and flat rate pricing options. Major customer selling point that simplified billing and set a clear, measurable standard for evaluating pricing for repairs. Major customer selling.
• Expanded repair line. Increased internal production capabilities while outsourcing products that were not cost effective to produce internally.
• Produced monthly progress report, created sales presentations, negotiated vendor pricing, established team goals, initiated and managed product reliability projects, and developed external company partnerships.

Greater Seattle Area

• Interfaced directly with customer, repairing Konica and Minolta copiers, facsimiles, coin machines, and key counters.
• Consistently achieved the highest individual Mean Copies between Calls performance rating in group.
• Frequently assisted fellow Field Service Representatives with technical issues.

• Honorably fulfilled five-year contract, receiving numerous accolades for dedication to duty and technical expertise.
• As the only Aviation Radio Repairman assigned to the 24th MEU, responsible for maintaining helicopter to ground radio communication in Somalia. Achieved 100% operational time while overcoming environmental and logistic.
• Awarded Meritorious Mass for technical expertise and professionalism while filling a senior billet on deployment in Turkey. Received Meritorious Mass for technical performance and dedication to duty, overcoming.

3.97 Gpa

Education record