Jerome P. Email & Phone Number

Makati, National Capital Region, Philippines

New South Wales, Australia

• Builds market position by locating, developing, defining, and closing business relationships.
• Discovers and explores business opportunities for dessert businesses in 5 states of Australia
• Pipeline and deals management
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.

• In-charge of sales development in the library market for the SEA Region
• Manage partner companies for business development and achieving set sales goals.
• Facilitate library events and conventions to generate opportunities for industry specific markets
• Pipeline management and regular business reports
• Collaboration with partners and internal departments departments to support company objectives and for client acquisitions.
• In-charge of designing budgetary proposals for prospects and business partners' clients

• Provide excellent customer service and ensured customer satisfaction for churning clients.
• Diffuse critical inter-departmental escalations to increase customer retention rates.
• Uses Troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Fielded customer questions regarding available mobile phones that fit their plans, current pricing and upcoming mobile phone promos.
• Enhance productivity levels by anticipating needs and delivering outstanding support.
• Investigate and resolve customer inquiries and complaints quickly.

• Helps customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Provided brand awareness and positive product impressions to increase company's sales.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Answered customer queries about merchandise and pricing.
• Recommend alternative products based on needs and preferences.
• Assisted customers by answering questions and fulfilling requests.