Jerome Philipps Email & Phone Number

Lead development, communication, and execution of revenue strategy for portfolio of 9 properties with $38+MM annual revenue. Emphasize a holistic approach to RM that encourages strategy to maximize all revenue generating aspects of property such as F&B outlets, group sales, catering, and misc. fees. Assist with optimization of eCommerce presence of brand and OTA sites with relevant content.

Dallas/Fort Worth Area

Interact with General Managers, the Director of Sales, Front Office Managers, as well as other key Revenue Management stakeholders such as Regional Revenue Management Team Members, and management company representatives.Conduct daily strategy and pricing review for portfolio of 15 hotels.Lead weekly Revenue Management meetings giving strategy recommendations on issues such as booking pace, performance statistics, and other hotel-specific goals.

Responsible for all aspects of 24-unit Timeshare Resort including operations, human resources, financial performance, and sales and revenue generation to deliver higher ROI to Association, unit owners and management company. Recent milestones include:• 4% reduction in operational expenses through strategic vendor purchasing plans• Development of online sales presence and re-balancing of existing resort operations resulting in increased rental revenue of 36% in FY 2012 and 59% in FY 2013. • Managing and reorganizing structure of resort board meetings to review and approve continual resort improvement plan and revamp financial reports for increased accuracy and effectiveness.

Cincinnati, Ohio Area

Create and implement hotel policies/procedures ensuring efficient and successful hotel operationsLead hotel sales department in sales calls, maintaining group contracts and guaranteeing proper group reservationsDevelop and apply new hire and customer service training program for Front of House staffSchedule staff for multiple shifts to best maximize workforce and compute payrollConduct employee reviews and evaluate success of implemented hotel policies Manage all staffing needs for Front of House hotel operationsRecognized as being in the top 5% of Best Western hotels for Quality Assurance in 2009 as well as received “Best of the Best” in Customer Care and Quality in 2008 and 2009

Cincinnati, Ohio Area

Responsible for scheduling and keeping track of employee payroll using Timesaver programAssisted in increasing early departure and no-show revenue by 60%Helped improve Front Office operations by revising the departmental checklistsManaged supply purchases and created an tracking system with optimized par level to ensure consistent inventory levels

Cincinnati, Ohio Area

Supervised the Front Office to ensure quality customer service for guestsResponsible for successful training of new associatesGained knowledge of hotel operations by performing multiple duties within Front Office, including using computer programs such as PMS for check-in/out procedures and using a multi-line phone system

Bloomington, Indiana Area

Train new employees Improved interdepartmental communication by implementing radio communication and creating a communications log among the different functions. Developed marketing and promotional materials with General Manager and Director of Sales