Responsibilities: - Discuss the warranty claim and expectations with customers- Prepare and process warranty documentation according to manufacturer guidelines- Submit claims quickly and efficiently - Follow up with manufacturers to ensure claims are being processed properly - Adjust and resubmit any denied claims to secure payment for warranty work- Keep accurate inventory of ordered warranty parts and organize vendor paperwork- Allocating and Managing the schedules of our technicians- Delegating tasks and deadline to my team - Monitor team performance and report on metrics - Motive my team member- Discover training needs and provide coaching

- Currently working at N.Rich, developing data-driven marketing approaches and integrated programs that effectively engage key contacts at target accounts, resulting in more sales possibilities.- Partner with content marketing and creative teams to plan, organize, and implement engaging, multi-channel campaigns.- Develop and administer attractive ABM programs that engage target accounts by effectively moving them through the buyer's journey, resulting in increased pipeline and revenue.- Partner with Enterprise Sales Team to develop new markets and engage key accounts.

- Prospect new clients- Assess and Identify the companies pain point- Recommend the best set up and solutions for clients

Dodo & iPrimus- Handled residential and B2B customers- Sold services and placed customer order while securing customer’s information.- Expanded base, brought in new customers, and identified potential customers’ needs.- Provided customer’s update about their current services and new services that they are qualified for.

- Saved customers from cancelling their account by offering them options according to their wants and needs- Answered basic billing queries and disputes- Provided basic troubleshooting

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.- Check to ensure that appropriate changes were made to resolve customers' problems.- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

- Contact businesses and private individuals and reads from a predetermined script to solicit sales.- Responsible for generating sales for AT&T consumer.- Gathering and documenting customer information, payment methods, purchases, and reactions to products.